Tech, Quality

Job Title: Customer Quality Technician

Department: Quality

Reports to: Quality Manager

Prepared By: Joel Rus

Prepared Date: 11/19/2025

Approved By: Aniket Maske

Approved Date: 11/19/2025

FLSA Status: Non-Exempt

SUMMARY

The Customer Quality Technician (QCT) plays a critical role within the Quality team, supporting the Customer Quality Engineering team. This role is a hands-on introduction to Quality Engineering. CQT will assist or own customer complaints and provide admin support to enhance our customer service. Working closely with our Quality Engineers, writing working instructions, supporting root cause investigations, running engineering trials and assisting with manufacturing improvements and implementation. In this role they will have the opportunity to learn many engineering principles, apply them in real time and build a foundation of engineering skills they can build on.

ESSENTIAL FUNCTIONS

- Assist in root cause investigations, data gathering, sample collection, and part verification for customer issues.

- Focus on ownership of RMA’s, sort tracking, 8D updates and other Plex modules.

- Create and revise PowerPoint presentations to enhance communication with customers and manufacturing teams, or for training purposes.

- Help draft, edit, and organize corrective action documents (8Ds) under QE guidance (not assistant).

- Assist with Layered Process audits, inspection checks, and error proofing / corrective action.

- Collaborate with engineering and manufacturing teams to find and fix gaps in work instruction documentation, measurement methods and instruction issues to improve overall quality.

- Develop, create, and revise work instructions (QJIs), setup instructions, and visual aids.

- Train manufacturing teams on QJI’s, quality procedures, measurement methods, measurement setup, and GD&T basics.

- Support on-the-floor corrective action or process improvement effectiveness through audits and verification.

- Perform tasks with minimal supervision, ensuring consistent adherence to safety, quality, and company protocols.

- Ensure all company safety policies and procedures are followed by modeling safe behavior.

- All other responsibilities as assigned by your supervisor.

COMPETENCIES

- Integrity

- Team player

- Flexibility and Adaptability

- Resilience and Follow-Through

EDUCATION & EXPERIENCE

- High school diploma or GED required.

- Minimum 3-5 years of experience in a manufacturing, quality, or technical role.

- Familiarity with Geometric Dimensioning & Tolerancing (GD&T) and ISO/AS9100 standards is a plus.

- Knowledge of corrective action process (8D’s)

- Lean training a plus

- Experience in IATF 16949 preferred.

TECHNICAL SKILLS & ABILITIES

- Proficient in Microsoft Office (Excel, Word, & PowerPoint) and ERP software (e.g., PLEX).

- Strong understanding of measurement tools, including calipers, micrometers, and optical comparators.

- Ability to read and interpret technical drawings, specifications, and inspection standards.

- Regular and consistent attendance is essential.

SOFT SKILLS

- Clarity of speech and writing

- Knowing when to communicate

- Open-Mindedness

- Adaptability

- Trustworthiness

- Attentiveness

- Coachable and willingness to learn

PHYSICAL DEMANDS

- Seated

- Standing

- Stooping

- Repetitive motion

- Lifting – and or move up to 35 pounds, and occasionally lift and move up to 50 pounds.

- Reaching

- Workplace chemicals

- Requires close vision, depth perception, and the ability to adjust focus.

- Working in a production facility with moving mechanical parts and industrial chemicals.

WORK ENVIRONMENT

The work environment characteristics described below are representative of those a team member may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Regular exposure to moving mechanical parts.

- Noise levels in the work environment are typically moderate, although hearing protection is required.

Benefits:

- Medical - 1st of the month following hire date.

- Dental, Vision, Short Term Disability, & Life Insurance

- Free ASPC Health and Wellness Clinic - located in Grand Haven

- $100 annually for safety boots

- Prescription safety glasses program

- Paid Holidays & your birthday is a paid holiday.

Automatic Spring Products Corporation is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status. We are committed to the full inclusion of all qualified individuals and will take the necessary steps to ensure reasonable accommodations are provided for those with disabilities throughout the application and interview process, as well as during employment.