Service Rep Coordinator

Requisition Number: 28040

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Applications for this position will be accepted until 01/30/2026.

Posting Fuel Your Career at AmeriGas

At AmeriGas, our 6,500 employees fuel our commitment to being the most reliable, safest, and most responsive propane company in the nation. We combine cutting-edge technology with the teamwork and community focus that defines our culture.

About The Role

We're seeking an ACE Service Rep Coordinator to serve as the vital link between customers, manufacturers, service technicians, and internal teams—ensuring our automated vending machines operate at peak efficiency.

What You'll Do

- Drive Customer Satisfaction Maintain vending machines at high operating efficiency, minimizing downtime Build strong relationships with clients at store and corporate levels Provide responsive service customers can count on

- Coordinate Expert Service Manage warranty service with manufacturers and non-warranty service with AmeriGas technicians Provide voice and email support, troubleshooting technical issues Monitor machine status through partner portals

- Monitor & Report Performance Produce AVAT reports with timely follow-up on open service items Generate reports on parts inventory, sales data, technician activity, and failure rates Track service levels to ensure reliability

- Maintain Organization Manage administrative tasks including location listings, warranty records, contractor information, and service logs Support new vending machine rollouts with documentation Keep multiple accounts organized with clear communication

What Makes You a Great Fit

- Relationship Builder - Develop strong professional connections primarily over the phone with AVAT Call Center, AmeriGas districts, technicians, customers, and vendors

- Highly Organized - Excel at managing multiple priorities and coordinating resources while maintaining attention to detail

- Professional Under Pressure - Navigate concurrent tasks calmly and handle difficult customer calls with grace

- Exceptional Communicator - Keep stakeholders aligned through clear, timely communication via email and phone

What You'll Bring

Required:

- 4-year degree or equivalent professional experience

- Minimum 5 years customer service experience

- Strong troubleshooting skills, particularly over the phone

- Exceptional organizational skills and attention to detail

- Ability to handle pressure professionally Proficiency in Microsoft Office

Preferred:

- Minimum 5 years troubleshooting computer or mechanical machines

- Hands-on experience with parts repair and machine maintenance

- Computer and networking knowledge

Work Environment

Office-based position with considerable time on computer, reading and analyzing data, and interacting with customers and vendors. Requires excellent visual acuity, hearing, communication skills, and ability to concentrate for extended periods.

What AmeriGas Offers You

- Exceptional medical, dental, and prescription benefits

- Competitive wages 401(k) with company match

- Paid holidays and time off

- Tuition reimbursement

- Development and training programs

- Propane discount

- Matching gifts program

AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

The pay for this position ranges from $60,300 to $61,300 per year, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include eligibility to earn a performance-based bonus or commissions on completed sales depending on position.

This is the Company’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.