Service Manager

SERVICE MANAGER

Conway, NH - Full Time

About our energy

Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a platinum level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.

Why choose Eastern?

- Extensive benefits including 100% paid insurance options

- Matched 401(k) options

- Employee & family fuel discounts for your home

- State of the art Training Center

- 3.5 Weeks paid time off + 7 paid holidays

- Veteran’s Day paid holiday for active military and veterans

- Opportunity for growth

- Complimentary coffee, snacks, and Thanksgiving turkey

- Shortened summer hours - full pay, shorter days

- Wellness reimbursement (gym, exercise classes, and more)

- Tuition reimbursement

- Additional voluntary benefits

- Pet insurance

About this opportunity

This position is responsible for the day-to-day activities of the Service Department and sets a high standard for safety leadership, customer service and internal growth. The position supervises Service Technicians and Service CSR’s facilitating effective communication within the department along with other stakeholders in the district including sales, delivery and other staff. Sound decision making relative to the scheduling and assignment of service work to ensure timely and safe installation and servicing of products to meet customers’ needs.

What your role will look like

- Ensure that all product sales, installations and servicing is handled in a timely, efficient and appropriate manner, including, but not limited to that they are performed consistent with all company policies and procedures, handbooks, manuals, and state and federal codes

- Maintain a proficient working knowledge of the Company’s safety policies and procedures and implementing them in connection with all servicing and installations

- Provide feedback and coaching to employees regarding performance, contributions and areas needing improvement on a consistent basis. Responsible for keeping Operations/Regional Manager informed of personnel related issues

- Timely documentation and reporting of all accidents and work-related injuries

- Supervise the following functions:

- Ensure all service orders, completed tickets, daily logs, and payments collected from customers are turned in daily by service

- Ensure all service & installation technicians are provided with appropriate documentation to be left at the customer location, i.e. safety packets

- Ensure work assigned to service and installation technicians is completed safely, the service vehicles are kept clean and technicians present neat and clean uniform appearance.

- Ensure that all work orders are priced accurately and put through billing in a timely manner

- Ensure that all appointments with our customers are kept or otherwise notified of a change in scheduling

- Ensure that Service Technicians and Service CSRs are providing customers with excellent customer service

- Ensure that related equipment, such as regulators, hoods, bases, etc. are utilized efficiently

- Customer satisfaction with regard to service inquiries is achieved

- Be receptive to and competently use new technologies

- Other duties as assigned

What you’ll bring to this role

- Management experience or management degree preferred

- 3-5 years of relevant industry experience required

- Candidate is required to reside within the office’s coverage area

Apply now to heat up your career at Eastern!