Customer Service Manager

Description:

Are you looking for a fascinating and unique job opportunity? Do you want to help make a difference in helping to serve our community?

Check out this great full-time position in the Customer Service Department at Arapahoe County Water and Wastewater Authority.

Arapahoe County Water and Wastewater Authority (ACWWA, pronounced Aqua) provides the drinking water and wastewater services to the people living and working within its service area. The service area is comprised of about 3,500 residences and businesses located primarily in Arapahoe and northern Douglas Counties.

ACWWA offers excellent benefits that include a pension plan with 5% match, Health, Vision and Dental coverage, Life insurance, Vacation and Sick Leave.

Why Work for ACWWA?

ACWWA is a dynamic and positive place to work with passionate employees. ACWWA provides excellent benefits including a

- 100% employer paid health insurance, dental, vision,

- HRA contributions,

- 11 paid holidays,

- 3% employer contributions to employee retirement plus up to 5% matching retirement contribution program,

- wellness reimbursement,

- volunteer time off,

- vacation,

- sick time,

- short term disability and many more.

More information about ACWWA can be found at www.ACWWA.com

JOB SUMMARY:

Under general supervision of the General Manager, oversees and manages the customer service, billing and collection activities and the day-to-day office operation. The Billing and Customer Service Manager is responsible for ensuring customer satisfaction by addressing inquiries, resolving issues, and facilitating effective communication between customers and vendors of our organization.

ESSENTIAL FUNCTIONS:

- Responsible for the effective administration, management and maintenance of ACWWA’s Customer Service, Billing and Collections functions.

- Supervises Customer Service, Billing and Support staff

- Responsible for the Management and Operations of ACWWA’s Customer Service Information program

- Acting as a project manager/coordinator for various initiatives and programs

- Other functions this role may have are:

o Provides leadership and oversight regarding ACWWA’s administration office. Manages outside service companies working in the building and general office management responsibilities to help keep an efficient, safe and enjoyable environment.

o Staff Liaison/Board Secretary to ACWWA’s Board of Directors

o Back up support for Human Resources Manager

o Website content administrator

A key leader in supporting ACWWA’s culture and supporting ACWWA’s Mission and Vision and Values

Requirements:

EDUCATION & EXPERIENCE

- Bachelor's Degree from an accredited college or university.

- 5 or more years’ experience in a government agency or public/private utility preferred (i.e. water, sewer, gas, power).

- Six (6) years of customer service experience required.

- Supervisory experience preferred.