Service Manager

# Service Manager

Location: Louisville, KY

Schedule: Monday–Friday | In-Person

About Us

Wilson Equipment Company is a family-oriented equipment dealership serving contractors across Kentucky and Southern Indiana for more than 125 years. We’ve built our reputation on dependable service, strong relationships, and taking care of our people and customers.

Job Description

Wilson Equipment Company is hiring a Service Manager to lead the Service Department at our Louisville, KY location.

This role is accountable for service execution, communication, and results. The Service Manager owns department communication, ensures machines are repaired correctly the first time and on budget, maximizes technician productivity, coordinates technician training, and promotes the capabilities and services of the Service Department. This position directly oversees the Service Writer and Technicians and sets clear expectations for quality, safety, and accountability.

Clear communication is essential. The Service Manager ensures service progress is communicated through phone calls and the company’s internal texting system to customers, manufacturers, and internal teams.

Job Tasks

- Accountable for all Service Department communication

- Lead the Service Team

- Repair Quality & Cost Control

- Maximize Labor Utilization

- Keep Equipment Running

- Coordinate Training

- Promote Service Department Services

- Ensure compliance with OSHA and company safety standards

- Coordinate with Parts, Sales, Rentals, and Administration

- Monitor service performance, costs, and department budgets

- Meet regularly with leadership to review results and set goals

- Embrace technology to improve our processes.

Qualifications

- Leadership experience in heavy equipment, trucking, or industrial service

- Strong understanding of equipment operations and repair processes

- Experience managing labor efficiency, repair quality, and budgets

- Clear, professional communicator

- Organized, accountable, and business-minded

- Comfortable with service management systems

- Valid driver’s license

Pay & Benefits

- Competitive, experience-based pay

- Health, dental, vision, and life insurance

- 401(k)

- Paid time off and holidays

- Ongoing training and development opportunities

Application and EEO/AA Information

Applicants must apply online. Wilson Equipment offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. Please contact any member of management at your nearest Wilson Equipment facility to do so.

Wilson Equipment Company is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration of employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression and national origin – including minorities, females, protected veterans, and individuals with disabilities – and are encouraged to apply.

Why choose Wilson?

Wilson Equipment Company is proud to offer over 125 years of excellent service to our customers, as well as an exceptional place to work for our employees! We are committed to providing our employees with a safe and healthy workplace, with an atmosphere of fairness that respects an individual’s dignity, trust, and loyalty. We believe there are no limits to the capabilities of well-trained, well-supported, committed employees.

Wilson Equipment Company cares about our employees and invests in them through competitive skill and experienced based pay, extensive specialized on-the-job training and continued education opportunities, programs that allow technicians to actively pursue opportunities for advancement, a team environment comprised of people with complementary skills who have common goals, providing and laundering uniforms, tool allowances, incentive plans, and more.

Wilson Equipment Company is also proud to offer the opportunity to participate in many benefits such as health, dental, life, and supplemental disability insurances, 401K, paid vacations and holidays, and weekly paychecks. We are looking for qualified candidates that will contribute to the Wilson Equipment story and who will carry our legacy and reputation forward.