Customer Service Manager

Job Summary:

The Customer Service Manager will oversee the general administrative function and activities of the office.

Supervisory Responsibilities:

- Oversees the daily workflow of the Springfield, Palmer, and Amherst Offices.

- Oversees cross-training of positions.

- Coordinates service workflow throughout all offices in conjunction with Service Dispatcher.

- Collaborates with Service, Oil, and Accounting departments to ensure cross-departmental work is aligned, communication is consistent, and tasks are completed on time.

- Leads, motivates and oversees the customer service team to ensure consistent customer discussions regarding all services, benefits and plans Noonan has to offer.

- Conducts performance evaluations that are timely and constructive.

- Handles or assists with discipline and termination of employees in accordance with company policy in conjunction with Human Resources Director.

Duties/Responsibilities:

- Facilitates maintenance of office equipment.

- Sets up new customer accounts and budgets.

- Coordinates the maintenance of office files.

- Answers the phone, assists walk-in customers as needed.

- Troubleshoots billing questions/discrepancies for customers directly or in coordination with staff.

- Schedules service appointments/oil deliveries

- Performs other related duties as assigned.

Required Skills/Abilities:

- Ability to type at least 60 words per minute.

- Extensive knowledge of office management procedures.

- Excellent verbal and written communication skills.

- Excellent interpersonal and customer service skills.

- Excellent organizational skills and attention to detail.

- Excellent time management skills with a proven ability to meet deadlines.

- Proficient with Microsoft Office Suite.

Education and Experience:

- High school diploma or equivalent required; Associate’s degree in office administration or related field preferred.

- Only candidates with three years or more years of administrative and managerial experience will be considered.

Physical Requirements:

- Prolonged periods sitting at a desk and working on a computer.

- Must be able to lift up to 15 pounds at times.

Job Category: Manager

Job Type: Full Time

Job Location: MA