Service Manager

Company

Since 1969, Viacore has been a North American leader in conveyor and material handling solutions, powered by world-class manufacturing partnerships and an extensive distribution network. Our success is built on a simple truth: our people are our greatest asset. At Viacore, your expertise is valued, your growth is supported, and your contributions drive the innovation that keeps industries moving.

Position Summary

Our Langley Branch is currently seeking a Service Manager to play a critical leadership role; responsible for the end-to-end execution of all offsite field operations. This role demands a high level of technical insight and logistical coordination, ensuring that the transition from a sales quote to a completed job is seamless. The Service Manager serves as the "field general," managing technician schedules, securing specialized equipment through purchasing, and acting as the primary support system for crews on-site. By maintaining a close partnership with the Shop Foreman and office staff, the Service Manager ensures that every job is safe, compliant, and correctly resourced. This is a current vacancy.

Hours: Monday – Friday, 8:00am – 4:00pm

1. Project Planning & Scoping

- Sales Liaison: Partner with the sales team to develop comprehensive job scopes that meet client needs.

- Technical Review: Discuss job scopes with Belt Technicians to ensure the technical requirements are understood and realistic.

- Lead hand Coordination: Review every offsite job with the Lead hand to confirm they understand the mission and that the job is set up for success.

2. Scheduling & Resource Management

- Primary Contact: Serve as the main point of contact for all Belt Technicians while they are working on a job site.

- Onsite Inspections: Conduct regular job site check-ins to monitor progress, address hurdles, and maintain quality control.

- Mandatory Reporting: While conducting onsite checks, the Service Manager must fill out and hand back in the "Job Site Inspection Form" to the office/records.

- Troubleshooting: Provide immediate support for any onsite issues to prevent delays.

3. Field Leadership & Communication

- Primary Contact: Serve as the main point of contact for all Belt Technicians while they are working offsite.

- Field Oversight: Conduct regular job check-ins to monitor progress, address hurdles, and maintain quality control.

- Troubleshooting: Provide immediate support for any onsite issues to prevent delays.

4. Safety & Compliance

- Induction Management: Coordinate with office staff to ensure all technicians' site inductions and certifications are current and documented.

- Site Readiness: Ensure that all site-specific safety protocols are met before the team arrives on-site.

Qualifications Required

- Must have a valid Driver's License

- Minimum of 5 years experience in a Leadership role

- Willingness to travel

- Willingness and ability to work overtime and/or irregular hours

- Willingness and ability to work in remote locations

Interested Applicants can apply via e-mail to Tara Phillips: tphillips@viacore.com

Job Type: Full-time

Pay: $45.00-$58.07 per hour

Expected hours: 40 per week

Benefits:

- Company car

- Dental care

- Disability insurance

- Employee assistance program

- Extended health care

- Life insurance

- On-site parking

- Vision care

Work Location: In person