Service Follow-Up Coordinator (2+ yrs exp heating & cooling systems)

Job Overview

Provide estimates to customers recommended by the field technicians; strong knowledge and understanding of heating and cooling parts and equipment; strong organization, time management, and communication skills; attention to detail; intermediate computer skills and exceptional customer service skills.

Duties

- Pricing, estimates, and ordering parts.

- Schedule Service Technicians to install.

- Data entry in Cargas Software for accurate billing.

- Answer phones and problem solve to address customer needs.

- Communicate with supply houses to locate parts.

- Complete and submit warranty documents.

- Run reports to ensure follow-up and sales leads.

Skills

- Previous experience working in the heating and cooling industry.

- Knowledge of parts and equipment.

- Strong organizational skills with the ability to manage multiple tasks simultaneously.

- Excellent phone etiquette and customer service skills.

- Experience with MS Excel, Outlook, PowerPoint and Word required.

- Commitment to customer satisfaction, including timely issue resolution and proactive customer outreach.

- Ability to work independently as well as part of a team while managing time effectively.

If you are an enthusiastic individual looking to contribute to a dynamic team, we encourage you to apply for the Service Follow-Up Coordinator position.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Employee assistance program

- Employee discount

- Health insurance

- Life insurance

- Paid time off

- Vision insurance

Experience:

- heating and cooling industry: 2 years (Required)

Ability to Commute:

- Newton Center, MA 02459 (Required)

Ability to Relocate:

- Newton Center, MA 02459: Relocate before starting work (Required)

Work Location: In person