Scheduling Assistant

Company Overview

SME Industries is a leading steel fabricator renowned for delivering high-quality structural steel solutions for complex commercial, industrial, and infrastructure projects. Committed to excellence, innovation, and safety, SME Industries plays a vital role in shaping city skylines and supporting major construction endeavors.

Job Summary

We are seeking an energetic and detail-oriented Scheduling Assistant to join our team. In this vital role, you will coordinate appointments, manage patient schedules, and support administrative operations within a busy healthcare environment. Your proactive approach and strong organizational skills will ensure smooth clinic workflows and exceptional patient service.

Responsibilities

- Schedule patient appointments efficiently across multiple EMR (Electronic Medical Record) systems such as Epic, Meditech, Athenahealth, eClinicalWorks, and others.

- Verify insurance coverage and perform insurance verification to facilitate seamless billing processes.

- Assist with patient intake procedures, including collecting medical history and updating records accurately.

- Manage appointment reminders via phone or electronic communication to reduce no-shows and optimize clinic flow.

- Maintain accurate documentation review of care plans, medical records, and billing information while ensuring compliance with HIPAA regulations.

- Support front desk operations by answering multi-line phone systems with professional phone etiquette and providing excellent patient service.

- Utilize computer skills including Microsoft Office and health information management software like Eaglesoft or Dentrix to update schedules and manage files.

Qualifications

- Prior experience in medical office management or healthcare administrative support is highly preferred.

- Strong knowledge of medical terminology, CPT coding, ICD-9/10 coding, and medical billing procedures.

- Familiarity with EMR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, or similar platforms.

- Excellent organizational skills with the ability to multitask in a fast-paced environment.

- Bilingual abilities are a plus to serve diverse patient populations effectively.

- Experience working in clinics or dental offices with knowledge of dental terminology and office management is advantageous.

- Proficiency in typing (including 10-key), filing, and using multi-line phone systems to ensure efficient communication.

- Demonstrated understanding of HIPAA compliance and health information management standards. Join us as a Scheduling Assistant to make a meaningful impact by ensuring efficient clinic operations while providing outstanding support to patients and healthcare teams!

Job Type: Full-time

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Employee assistance program

- Health insurance

- Health savings account

- Life insurance

- Paid time off

- Retirement plan

- Vision insurance

Work Location: In person