Scheduler

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!

Deadline to apply: February 11, 2026 11:59pm

Pay Grade

12

Position Summary

The Scheduler position serves a vital role in the workflow process, ensuring that work requests from various internal and external areas are scheduled to completion to meet due dates, regulatory timelines, and community engagement commitments. This includes work for case management, outages, site visits, engagement work, department requests, and crew support requests that are generated through Outlook, phone lines, and/or Salesforce. This position also performs data entry, queries, and reports in databases and internal Excel spreadsheets. Utilizes area-specific software for various departments being supported to assist in work distribution, dispatching, and compliance adherence. Resource decisions for internal personnel are made based on availability and workload, as well as shifting work between personnel to ensure commitments are met and productivity is optimized. The Scheduler records case and event status in Salesforce as required for monthly reporting and files supporting documentation. The Scheduler will work closely with Community Engagement teams, including Energy2Business (E2B) and Outreach, to ensure work is completed on time to accommodate customer or compliance needs.

Tasks and Responsibilities

- Analyze, create, dispatch, schedule, and route multiple team members using Salesforce, Outlook, and other communication channels.

- Obtains customer details to effectively determine referral needs.

- Schedules personnel activities for the upcoming week.

- Schedule Energy Efficiency Awards with small to medium businesses that meet the criteria of the program.

- Prepare monthly productivity reports and audits with total order counts for the month, completed cases, cases out of compliance for the work areas, and provide updates to the management team.

- Monitors team members’ daily workload and distributes/redistributes work among teams.

- Review, track, and modify any associated work requests for sequencing of engagements needed to meet schedules.

- Communicates with request originators on work status and anticipated time of completion.

- Coordinate engagements for Community Engagement.

- Creates cases, engagements, and Outlook invites to support the distribution of work.

- Communicates and coordinates work requests with CRU, E2B, Weatherization, and Outreach personnel.

- Assist the team with Critical Care Customers and the Affordability Discount Program.

- Tracks compliance and escalation of work requests and communicates with leadership and updates systems (SAP and Salesforce).

- Communicates with team members through TEAMS, Outlook, and text messages if there is an escalation.

- Assist in all internal resource support for team members and assign the work. This includes preparing case files in Salesforce and appropriate documentation for team members and managers.

- Proficient in utilizing various SAP transactions associated with field operations and customer-related transactions.

- Check department voicemail inbox daily; call back customers, dispatch resources to address work resulting from messages.

- Utilize scheduling dashboards for monitoring of work and project due dates at risk.

- Dispatches Emergency requests to team members within the department.

- Utilizes maps, work locations, and makes calls to personnel to route work requests during Outage support.

- Prepare Broadcast messages for our community in preparation for an event.

- Order and ensure department supplies are available.

- Process P-card Expenses.

- Provides support by relieving other positions at Community Engagement Fairs, outage support, and external events.

- Attend Community Engagement huddles, safety meetings, and department monthly meetings.

- Supports Community Engagement events and weather-related community support.

- Complete other assignments as necessary.

Minimum Skills

Minimum Knowledge and Abilities

Ability to meet goals and objectives with minimal direct supervision

Proficient in Microsoft Office Word, Excel and PowerPoint

Well-developed written and verbal communication skills for interaction with all levels of personnel

Ability to develop and maintain working relationships with customers and support teams.

Preferred Qualifications

- Knowledge of SAP and Salesforce.

- Must have a favorable driving record.

- Bilingual.

Competencies

Communicates Effectively

Serving Customers

Interacting with People at Different Levels

Learning Quickly

Delivering High Quality Work

Minimum Education

High School Diploma or GED

Required Certifications

Working Environment

Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator.

Ability to travel to and from meetings, training sessions or other business related events.

Physical Demands

Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.