Work Scheduling Assistant

Job Posting End Date

05-15-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

Assist in the work scheduling process by assigning jobs to line servicer personnel and providing customer assistance for an assigned area.

Job Description

What you’ll do:

- Under moderate to limited supervision:

- Perform duties assigned in the work scheduling process, including the assignment of jobs to line servicer personnel using management system applications.

- Develop schedules for line servicer and technician appointments.

- Communicate with customers and direct inquiries.

- Support adherence to standard work scheduling policies and procedures.

- Assist with outage management as needed.

- Provide administrative support as needed.

What we’re looking for:

Work Scheduling Assistant SG3

Education:

- High school diploma or GED required.

Experience:

- 3 years of post-high school experience in utilizing administrative procedures and office equipment or the equivalent, normally obtained by progression through the Work Scheduling

- Experience in Microsoft Office programs ie Outlook, Excel, Word, PowerPoint and Edge. As well as Smart Sheet.

- Distribution Utility knowledge preferred.

In addition:

- Must be available to work overtime, call out overtime and shift work, as required.

- Travel requirements are expected 10-25% of the time

- Ability to demonstrate the following skills and competencies: Organizational and analytic/problem solving skills, Prioritization skills, Customer Focus and Teamwork.

- Demonstrated proficiency with computers and computer programs, effective verbal and written communication skills required.

- Documentation and record keeping skills

- Strong verbal and written communication skills.

Where you’ll work:

This role sits on site in Muncie, Indiana

What you’ll get:

Work Scheduling Assistant SG3($46,049-$57,561.50/hourly)

In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do

American Electric Power (On-Site)

$46K- $57K / Year

#LI-Onsite

#AEPCareers

Compensation Data

Compensation Grade:

SP20-003

Compensation Range:

$22.14 - $27.67

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.