Residential HVAC technician
Winston-Salem, NC
Full-time
$60,000-$150,000About This Job
Company Description
QRC (formerly Quality Refrigeration Concepts) is a full-service residential and commercial HVAC/R company located in Winston-Salem, North Carolina. With over 25 years of experience, we specialize in service, installation, and preventative maintenance for various types of HVAC equipment.
Residential HVAC Technician Position Summary:
To assist in achievement of the company’s strategic objective and annual goals through the QRC delivery of exceptional service and support reflective of QRC vision, mission, purpose, and values.
Responsibilities:
•
Create a positive customer experience by completing the service correctly the first time with quality and care to applicable codes, to avoid refunds and recalls.
•
Consistently provide accurate pricing using our flat rate pricebook.
•
Perform a thorough and accurate HVAC inspection including Health and Safety Checklist and communicate findings to the customer in a written option sheet.
•
Understand when to issue a “Lock Out/Tag Out” tag and the required follow-up steps.
•
When issues are identified, prepare a detailed finding report with pictures to discuss with the customer. Present repair options to include cost using the options sheet.
•
Complete all required documentation on services and collect, record, and deliver fees to designated office administration.
•
Responsible to contact dispatch to disposition recall and warranty jobs to assure they are recorded correctly.
•
Facilitate order for all parts required for appointments and ensure preparedness for the day of service.
•
Record all material used or consumed on the job for job costing and replenishing.
•
Work with manager/dispatch to reschedule a follow-up appointment with the customer when the work was not completed during the initial appointment.
•
Transport materials and tools to the job site and provide proper accounting of assigned tools.
•
Keep truck clean, stocked and accurately inventoried.
•
Protect customer’s home from damage while working and leave customer’s home cleaner than when you arrived.
•
Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
•
Inform a team lead/supervisor/manager if the customer does not have HVAC service before leaving the call.
•
Communicate the benefits of Club Memberships.
•
Manage to performance metrics scorecard.
•
Report any safety issues to team lead, supervisor, and/or manager.
•
Perform other duties as assigned.
Benefits include but not limited to:
-Company Vehicle
-Team Work Environment
-Electronic Dispatching
-Huge Advancement Opportunities
-Service and Installation Field Support
-Health Insurance with no waiting period
-Supplemental Insurance
-Simple Retirement Account with Company Match
-Paid Vacation & Sick Days
-Phone Stipend
-Very Competitive Salary
HVAC Additional Benefits:
•
Health insurance
•
Dental insurance
•
Vision insurance
•
Retirement plan with Employer Match
•
Paid time off
•
Flexible schedule
•
Sales bonuses based on performance
•
Other
HVAC Schedule:
•
Day shift
•
On call
This Job Is Ideal for Someone Who Is:
•
Driven to succeed and hungry
•
Dependable
•
Adaptable/flexible
•
Detail-oriented
•
Customer Service oriented
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