QRC (formerly Quality Refrigeration Concepts)

Residential HVAC technician

Winston-Salem, NC

Full time

$60,000-$150,000

On-site

Construction

About This Job

Company Description

QRC (formerly Quality Refrigeration Concepts) is a full-service residential and commercial HVAC/R company located in Winston-Salem, North Carolina. With over 25 years of experience, we specialize in service, installation, and preventative maintenance for various types of HVAC equipment.

Residential HVAC Technician Position Summary:

To assist in achievement of the company’s strategic objective and annual goals through the QRC delivery of exceptional service and support reflective of QRC vision, mission, purpose, and values.

Responsibilities:

•

Create a positive customer experience by completing the service correctly the first time with quality and care to applicable codes, to avoid refunds and recalls.

•

Consistently provide accurate pricing using our flat rate pricebook.

•

Perform a thorough and accurate HVAC inspection including Health and Safety Checklist and communicate findings to the customer in a written option sheet.

•

Understand when to issue a “Lock Out/Tag Out” tag and the required follow-up steps.

•

When issues are identified, prepare a detailed finding report with pictures to discuss with the customer. Present repair options to include cost using the options sheet.

•

Complete all required documentation on services and collect, record, and deliver fees to designated office administration.

•

Responsible to contact dispatch to disposition recall and warranty jobs to assure they are recorded correctly.

•

Facilitate order for all parts required for appointments and ensure preparedness for the day of service.

•

Record all material used or consumed on the job for job costing and replenishing.

•

Work with manager/dispatch to reschedule a follow-up appointment with the customer when the work was not completed during the initial appointment.

•

Transport materials and tools to the job site and provide proper accounting of assigned tools.

•

Keep truck clean, stocked and accurately inventoried.

•

Protect customer’s home from damage while working and leave customer’s home cleaner than when you arrived.

•

Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.

•

Inform a team lead/supervisor/manager if the customer does not have HVAC service before leaving the call.

•

Communicate the benefits of Club Memberships.

•

Manage to performance metrics scorecard.

•

Report any safety issues to team lead, supervisor, and/or manager.

•

Perform other duties as assigned.

Benefits include but not limited to:

-Company Vehicle

-Team Work Environment

-Electronic Dispatching

-Huge Advancement Opportunities

-Service and Installation Field Support

-Health Insurance with no waiting period

-Supplemental Insurance

-Simple Retirement Account with Company Match

-Paid Vacation & Sick Days

-Phone Stipend

-Very Competitive Salary

HVAC Additional Benefits:

•

Health insurance

•

Dental insurance

•

Vision insurance

•

Retirement plan with Employer Match

•

Paid time off

•

Flexible schedule

•

Sales bonuses based on performance

•

Other

HVAC Schedule:

•

Day shift

•

On call

This Job Is Ideal for Someone Who Is:

•

Driven to succeed and hungry

•

Dependable

•

Adaptable/flexible

•

Detail-oriented

•

Customer Service oriented

Residential HVAC technician

About This Job

Company Description

Residential HVAC Technician Position Summary:

Responsibilities:

Benefits include but not limited to:

-Company Vehicle

-Team Work Environment

-Electronic Dispatching

-Huge Advancement Opportunities

-Service and Installation Field Support

-Health Insurance with no waiting period

-Supplemental Insurance

-Simple Retirement Account with Company Match

-Paid Vacation & Sick Days

-Phone Stipend

-Very Competitive Salary

HVAC Additional Benefits:

HVAC Schedule:

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