Renewable Energy Customer Service Representative

About Us

We are a growing solar company dedicated to helping homeowners and businesses make the switch to clean, reliable energy. Our team is focused on delivering an excellent customer experience from the first inquiry through installation, shipping, support, and long-term ownership.

We are looking for a friendly, organized, and dependable Customer Service Representative to be a key point of contact for our customers across phone, text, email, and website chat.

Position Overview

The Customer Service Representative will handle incoming customer communications, provide helpful and accurate information, coordinate with internal teams, and support customers throughout their experience with our company. This person will work closely with the sales and shipping teams to answer questions, resolve issues, and ensure customers receive timely updates.

This role is ideal for someone who enjoys helping people, communicates clearly, stays organized, and can manage multiple conversations across different channels.

Key Responsibilities

- Answer incoming customer calls, text messages, emails, and website chat inquiries in a professional and timely manner.

- Provide accurate information about solar products, services, order status, shipping updates, installation timelines, warranties, and general customer questions.

- Coordinate with the sales team to help respond to product questions, quote requests, lead follow-ups, and customer concerns.

- Coordinate with the shipping team to provide customers with order tracking, delivery updates, shipment issue resolution, and backorder information.

- Follow up with existing customers to request reviews, testimonials, referrals, and feedback on their experience.

- Document customer interactions, updates, and next steps in the company CRM or customer service system.

- Escalate complex issues to the appropriate team member or department when needed.

- Help maintain a positive, helpful, and professional customer experience across all communication channels.

- Assist with appointment scheduling, lead follow-up, and customer reminders as needed.

- Identify common customer questions or recurring issues and communicate them to management for process improvement.

- Support customer retention by building trust, resolving concerns, and ensuring customers feel heard and valued.

Qualifications

- Previous customer service, call center, administrative, or sales support experience preferred.

- Strong written and verbal communication skills.

- Comfortable answering phone calls, responding to emails, texting customers, and using live chat tools.

- Ability to stay organized while managing multiple conversations and follow-ups.

- Friendly, patient, and professional attitude.

- Strong attention to detail.

- Basic computer skills and ability to learn CRM, chat, email, and order management systems.

- Ability to work well with sales, shipping, operations, and management teams.

- Interest in solar energy, renewable energy, or home improvement is a plus, but not required.

Pay: $22.00 - $26.00 per hour

Benefits:

- Health insurance

- Paid time off

- Vision insurance

Work Location: In person