Regional Operations Manager

The Opportunity

In this role, based in South Boston, Virginia, you will supervise a regional team of Service Engineers and Service Technicians supporting Hitachi Energy’s Service Business. Your work will focus on delivering timely, high‑quality, and cost‑effective service offerings, solutions, and projects—including field service and repair—across the assigned region. You will contribute to the execution of the service strategy by coordinating service activities, providing project management support as needed, and ensuring consistent performance against customer commitments. With accountability for regional execution and financial outcomes, you will balance operational priorities, resource planning, and customer needs to support reliable service delivery and sustainable regional performance.

- Manage planning and execution of regional service activities, both on‑site and off‑site, aligned with customer agreements

- Monitor service execution across schedule, quality, cost, margin, and customer satisfaction targets

- Allocate and coordinate work based on order content, delivery timelines, competencies, and workload

- Ensure materials, components, and warranty classifications support effective service delivery

- Collaborate with sales and service teams to support customer satisfaction, retention, and regional growth

- Support continuous improvement by applying service data, customer feedback, and digital service tools

- Ensure service findings are communicated to product and system teams to support ongoing improvement

- Organize, supervise, and develop Service Engineers, Service Technicians, and subcontractors, including certification and competency alignment

- Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

- Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.

- Bachelor’s degree and 5 years of Service Operations or Project Management experience; or Associate degree and 7 years of Service Operations or Project Management experience; or High School Diploma / GED and 9 years of Service Operations or Project Management experience

- Minimum 5 years of transformer service or power product field service experience preferred

- Experience interacting directly with customers preferred

- Excellent communication, organization, and presentation skills preferred

- Demonstrated background in troubleshooting and problem‑solving preferred

- Experience managing field service personnel, including time reporting and performance assessments preferred

- Ability to travel up to 25% preferred

More About Us

Working at Hitachi Energy offers the opportunity to contribute to essential power infrastructure while developing your career alongside experienced professionals across the energy sector.

- Opportunities to work on innovative technologies that shape the future of energy

- A collaborative environment with experienced professionals across the power industry

- Access to learning platforms and career development programs

- Competitive health and retirement benefits

- Paid leave and flexible work arrangements

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

All qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veteran status, or any other legally protected characteristic.

As an Equal Employment Opportunity Employer, applicants may request to review the Affirmative Action Plan of a particular facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an HR Representative at 888.504.2007. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy’s career site as a result of your disability. You may request reasonable accommodations by calling an HR Representative at 888.504.2007. Resumes and applications will not be accepted through this method.

For more information regarding your EEO rights as an applicant, please visit this website.