Project Analyst

Key Responsibilities

Process Improvement & Optimization

- Analyze business processes to identify inefficiencies and improvement opportunities.

- Document current-state and future-state workflows.

- Conduct root-cause analysis and recommend streamlined solutions.

- Support business cases, cost/benefit analysis, and ROI assessments.

Process Governance & Controls

- Maintain accurate and up-to-date process documentation.

- Support governance activities such as version control, approvals, and review cycles.

- Track process performance metrics and identify areas for refinement.

- Promote adoption of standardized processes across the organization.

Automation & Technology Enablement

- Identify manual or repetitive tasks suitable for workflow automation, RPA, or AI/ML.

- Assist with requirements gathering, feasibility evaluation, and testing.

- Collaborate with IT, data teams, and business stakeholders to implement automation solutions.

- Support pilot initiatives involving AI-enabled process automation and decision-support tools.

Project Coordination & Support

- Support planning, tracking, and reporting for IT-led special projects.

- Prepare project documentation, presentations, and status updates.

- Assist with change-management activities, including communications and training materials.

- Manage smaller initiatives independently and contribute to larger cross-functional projects.

Qualifications

- Bachelor’s degree in Business, Engineering, Information Systems, Data Analytics, or related field (or equivalent experience).

- Strong analytical and problem-solving skills.

- Effective communication skills with both business and IT stakeholders.

- Familiarity with process-improvement techniques (e.g., Lean, Six Sigma) is helpful.

- Interest in workflow automation, RPA, and AI/ML technologies.

- Proficiency with Excel, PowerPoint, and process-mapping tools (Visio, Lucidchart, Miro).

- Strong organizational skills and ability to manage multiple priorities.

Equal Opportunity Employer

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