Office Manager for both the services of Ace Handyman Services and the retail Ace Hardware operation.
Brand Overview
At Ace Hardware, we’re more than just a hardware store—we’re a trusted neighbor and an integral part of the community. With over 5,000 independently owned stores globally, each Ace location is run by local entrepreneurs who are committed to personalized service and community support. While others have become large and impersonal, we’ve stayed small and connected. At Ace, a visit truly feels like a visit to your neighbor.
Position Overview
Are you passionate about delivering exceptional customer service while managing office operations with efficiency and precision? Ace Hardware is seeking a proactive and detail-oriented Office Manager to support the operations of our Retail Store and Handyman Services. In this dynamic role, you will oversee critical office functions, including accounting, HR, and customer service, ensuring smooth day-to-day operations. If you thrive in a fast-paced environment and enjoy making a direct impact on the customer experience, we want you on our team!
Key Responsibilities:
Customer Service & Scheduling
•Serve as the first point of contact for incoming calls, following the company’s Call Blueprint to ensure quality service.
•Respond to emails promptly, addressing customer inquiries and concerns.
•Act as the CSR/Scheduler, managing work orders and maintaining the service schedule.
•Adjust schedules as needed to accommodate job extensions or customer requests.
•Resolve customer service issues in a timely and professional manner.
Personnel
•Manages Craftsman/Apprentice time off requests
•Place Craftsman/Apprentice ads for employment.
•Conduct phone interviews with potential employees, then participate in face-to-face interviews.
•Conduct new hire orientation.
•Maintain employee records and process changes
Human Resources
•Ensure timely and accurate submission of paperwork for all new hires.
•Administer employee benefits programs (health, dental, vision, life insurance, 401(k), etc.).
•Oversee monthly invoice calculations for all group insurance plans, ensuring proper cost allocation and reconciliation across store locations.
•Conduct quarterly reviews of benefit elections and ensure alignment with invoiced amounts.
Operations
•Solve operational problems as they happen.
•Receives & checks in all work invoices.
•Exports invoices to Quickbooks & apply payments.
•Posts all receipts to Quickbooks.
•Reconcile three company credit accounts monthly.
•A/P - Keeps track bills & schedules payments or prints checks for Owner to sign.
•A/R – Prepares invoices, follow up letters, and works with Green Flag Recovery for severely past due invoices. Authorizes & creates payment agreements on rare occasion necessary.
•Credit card reconciliation.
•Monitor & order office supplies & marketing supplies as needed.
•Prepare daily bank deposits.
•Assist with monthly staff meetings.
Marketing
•Design quarterly existing customer marketing piece.
Required Skills and Qualifications:
•Proven experience in office management, bookkeeping, and retail operations.
•Proficient in retail computer systems and related software.
•Strong organizational, time management, and multitasking skills.
•Excellent written and verbal communication skills.
•Ability to work collaboratively and build strong relationships within the team.
•A genuine commitment to delivering outstanding customer service.
Why Join Us?
At Ace Hardware, we value a culture of respect, hard work, and community. You’ll be part of a team that’s passionate about service excellence and committed to making a difference in our customers’ lives. If you're ready to contribute to a local, family-friendly environment with opportunities for growth and development, we’d love to hear from you
Job Type: Full-time
Pay: $24.00 - $28.00 per hour
Expected hours: 32 – 40 per week
Benefits:
Schedule:
Work Location: In person