Instant Chimney

Office Assistant

Houston, TX

Full-time

$31,200-$33,280

About This Job

Pay: $20 an hour

Industry: Chimney Restorations and Rebuild - Residential

Location: Houston, TX

Job Overview

Instant Chimney is seeking a highly organized and detail-oriented Office Assistant to join our team. This role is essential in ensuring smooth daily operations by managing calls, scheduling appointments, handling paperwork, and maintaining customer relationships. The Office Assistant will also act as a key point of contact for the sales team, operations team, and vendors, ensuring seamless coordination and communication.

Who We Are

At Instant Chimney, we're more than just a home service company-we're a team built on Integrity, Accountability, Reliability, Respect, and Continuous Improvement. We offer long-term career growth, mentorship, and a supportive, high-energy environment where hard work is recognized and celebrated. Now is the perfect time to join our fast-growing company and make a real impact!

Key Responsibilities

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Manage inbound and outbound calls professionally and efficiently.

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Provide exceptional customer service by addressing inquiries, resolving issues, and offering solutions.

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Schedule appointments for inspections, repairs, and installations while ensuring timely communication with clients and the operations team.

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Maintain and fill out job sheets, ensuring accurate record-keeping.

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Dispatch jobs to technicians and field staff for efficient routing and communication.

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Organize and manage paperwork, including client files, invoices, and proposals.

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Keep the CRM system updated with client information, job status, and follow-ups.

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Follow up with clients after service completion to ensure satisfaction and address any additional needs.

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Coordinate company meetings and events, including scheduling and preparing agendas.

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Manage the company calendar to ensure efficient scheduling of jobs and meetings.

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Type and format proposals professionally and accurately.

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Maintain office organization and supplies, ensuring a clean and functional workspace.

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Serve as the liaison between sales, operations, and vendors, ensuring clear communication and smooth workflow.

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Report scheduling conflicts or customer feedback to the appropriate teams for resolution.

Skills and Qualifications:

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Strong communication and interpersonal skills.

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Excellent organizational and multitasking abilities.

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Proficient in Microsoft Office (Word, Excel, Outlook) and CRM systems.

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Ability to work in a fast-paced environment and handle pressure effectively.

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Detail-oriented with strong problem-solving skills.

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Positive attitude and a team player.

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Prior experience in office administration, customer service, or scheduling is preferred.

Compensation and Benefits:

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Competitive hourly pay.

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Performance-based bonuses and incentives.

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Opportunities for professional growth and career advancement.

Join Instant Chimney and be part of a dynamic team dedicated to delivering top-quality service to our clients!

As an equal opportunity employer, we prioritize diversity in our workforce, recognizing that innovation thrives on varied perspectives. We embrace individuals from diverse backgrounds, including ethnicity, religion, and education, without regard to race, age, gender, or sexual identity.

Job Type: Full-time

Pay: $15.09 - $16.60 per hour

Schedule:

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8 hour shift

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Monday to Friday

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Weekends as needed

Experience:

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office assistance: 1 year (Required)

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customer service: 1 year (Required)

License/Certification:

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Driver's License (Required)

Ability to Commute:

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Houston, TX 77018 (Required)