Steel City Solar

Office Administrator

Pueblo, CO

Full-time

$33,280-$39,520

About This Job

Job Responsablities : Project Administrator / Customer Service Manager

Location: In person 8-5 Monday - Friday in Pueblo West, CO

Reports To: General Manager Employment Type: Full-Time

About Steel City Solar

At Steel City Solar, we’re on a mission to power Southern Colorado with clean, affordable, and reliable solar energy. We believe in building a brighter future for our community—one rooftop at a time. Join us and be part of a team that’s making a real difference!

Job Summary

The Office Administrator plays a critical role in ensuring the success of our solar projects and the satisfaction of our customers. This position involves a mix of administrative tasks, technical responsibilities, and customer service duties, including answering phones, creating plot plans, submitting interconnection agreements, and routing customer inquiries.

Key Responsibilities

1. Administrative and Technical Tasks

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Create Plot Plans: Create accurate plot plans for solar installations.

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Submit Interconnection Agreements: Prepare and submit interconnection agreements to utility companies, ensuring compliance with local regulations.

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Permitting and Documentation: Obtain permits and other necessary documentation for solar projects.

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Project Coordination: Work closely with the General Manager to ensure projects stay on schedule and within budget.

2. Customer Service

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Answer Phones: Serve as the primary point of contact for customer inquiries, providing timely and professional responses.

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Route Customer Questions: Direct customer inquiries to the appropriate team members (e.g., sales, or service).

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Post-Installation Support: Follow up with customers after installation to ensure satisfaction and address any concerns.

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Maintain CRM: Update customer information and project details in the CRM system (e.g., HubSpot).

3. Team Collaboration

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Support Sales Team: Assist with preparing proposals, contracts, and other customer-facing documents.

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Coordinate with Installers: Communicate project details and timelines to the installation team.

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Provide Feedback: Share customer feedback with the Leadership Team to improve products and services.

QualificationsEducation and Experience

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Bachelor’s degree in Business Administration, Project Management, or a related field (preferred).

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2+ years of experience in project administration, customer service, or a similar role.

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Experience in the renewable energy or construction industry is a plus but not required.

Skills and Abilities

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Strong organizational and multitasking skills.

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Excellent communication and interpersonal skills.

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Ability to work independently and as part of a team.

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Familiarity with CRM systems (e.g., HubSpot) is a plus.

Personal Attributes

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Passion for sustainability and renewable energy.

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Customer-focused mindset with a commitment to exceptional service.

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Detail-oriented and proactive problem-solver.

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Ability to thrive in a fast-paced, dynamic environment.

Compensation and Benefits

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Salary based on experience staring between $16.00 - $18.00 per hour

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Health, dental, and vision insurance.

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Paid time off and holidays.

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Opportunities for professional development and growth.

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The chance to make a real impact in your community.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: 40 – 45 per week

Benefits:

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401(k)

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Dental insurance

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Employee discount

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Health insurance

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Paid time off

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Referral program

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Vision insurance

Schedule:

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Monday to Friday

Work Location: In person