North Country Electric Service, LLC

Office Administrator

Chippewa Falls, WI

Full-time

$37,440-$45,760

About This Job

North Country Electric Service is a growing electrical and HVAC contractor located in the Chippewa Valley. We are committed to delivering exceptional service and quality workmanship to our customers. We seek a dedicated and organized Office Administrator to join our team and help us continue growing and succeeding.

Job Responsibilities:

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Customer Communication: Answer phone calls, respond to emails, and manage chat inquiries from customers in a professional and timely manner.

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Data Entry: Enter customer information into our customer relationship management system (ServiceTitan) accurately and efficiently.

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Scheduling: Schedule appointments and follow up with customers to confirm service dates and times.

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Vendor Management: Assist with receiving shipments and entering vendor invoices into ServiceTitan and QuickBooks.

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Administrative Support: Provide general administrative support to the team, including filing and organizing documents, and maintain a clean and organized office environment.

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Customer Follow-Up: Ensure customer satisfaction by following up on completed jobs and addressing any concerns or feedback.

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Coordination: Coordinate with field technicians to ensure smooth operations and timely service.

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Marketing: Assist in developing and implementing marketing strategies, including managing social media accounts, creating promotional materials, and coordinating marketing campaigns.

Skills and Qualifications:

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Education: A high school diploma or equivalent is required.

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Communication Skills: Excellent verbal and written communication skills.

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Organizational Skills: Strong organizational and multitasking abilities.

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Customer Service: A customer-focused attitude with the ability to handle inquiries and complaints professionally.

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Technical Proficiency: Proficiency in using ServiceTitan, QuickBooks, and Microsoft Office, or the ability to quickly learn new software.

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Attention to Detail: High level of accuracy and attention to detail in data entry and administrative tasks.

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Problem-Solving: Ability to think critically and solve problems independently.

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Team Player: Ability to perform well both independently and as part of a team, supporting colleagues as needed.

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Autonomy: Ability to work autonomously and manage tasks with minimal supervision.

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Experience: Previous experience in an office management or administrative role is preferred.

Benefits Include:

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Retirement plan

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Medical reimbursement

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Paid holidays

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Paid time off

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Employee discount

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Opportunities for professional development and growth

Apply today to join our team and help us continue to deliver exceptional service to our customers!

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

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Employee discount

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Paid time off

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Retirement plan

Schedule:

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8 hour shift

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Monday to Friday

Education:

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High school or equivalent (Required)

Ability to Commute:

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Chippewa Falls, WI 54729 (Required)

Work Location: In person