MSP | Help Desk | IT Support | System Administrator

SAN DIEGO APPLICANTS ONLY

San Diego MSP seeking full time Support Person to provide L1-L3 support for our SMB clients in San Diego, CA. You must be interested in joining a subjectively fun, high paced team, for a long-term position. We intend to stay small and profitable allowing for a higher earning potential amongst a tight-knit group.

As you know, I.T. happens after hours so applicant must be available to work after hours and/or weekends from time to time if necessary. This position requires candidate to be an early-riser at your desk and responding to tickets at 6am (Pacific).

Responsibilities:

This will include but is not limited to:

- Interfacing with clients via RMM tools as well as onsite at client offices within San Diego County.

- Design, install, support, maintain, troubleshoot client infrastructure (servers, workstations, routers, firewalls, etc.)

- Respond to service requests and repair the malfunctioning equipment/software in a timely manner

- Create/improve Technical Service Group standards and implementation methods

- Update tickets as they are in-progress and create/update technical documentation

- Some lifting of computer equipment may be required

- Driving to client locations will be required from time to time

Ideal Applicants / Position Requirements:

- Ambitious, self-starter,

- Proficiency with Windows Servers, Windows Client OS's, Office 365, Active Directory, Virtualization

- Familiarity with Ubiquiti, Fortinet, SonicWall, Dell, VMWare or similar technologies

- Proficiency with switches, firewalls, IP routing, network security, VOIP, and application troubleshooting

- Familiarity with Cloud, including Azure/Entra, Microsoft 365, AWS

- Superior troubleshooting skills are a must

- Must be fast learner with good verbal and written communication skills

- Excellent customer service skills

- 2+ Years of network experience

- One or more IT certifications/training (VMWARE, Azure, Windows Server 2016/2019/2022)

- 2-3 years MSP Experience Preferred

- San Diego MSP experience is a plus

- Candidate must live in San Diego area

- Good driving record, reliable vehicle, and flexible hours required

- Feel like you are a strong candidate and want to get put your resume on the top of the stack? Use the link below to upload your resume and take a series of 5 short tests that demonstrate your abilities!

https://app.testgorilla.com/s/tn7hwstf

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

- Health insurance

Application Question(s):

- Please provide link to your LinkedIn (or other) professional profile.

Education:

- High school or equivalent (Required)

Experience:

- Help desk: 1 year (Preferred)

- Windows: 2 years (Preferred)

Work Location: In person