HELP DESK TECHNICAL ADMINISTRATOR

JOB

The Town of Culpeper is looking for an experienced and customer-focused IT professional to join our Information Technology Department as a Help Desk Technical Administrator. This role is key to ensuring that our employees, systems, and community services run smoothly and securely. The Help Desk Technical Administrator is the go-to resource for day-to-day technology support and system administration. Primary functions include: Installing, maintaining, troubleshooting, and upgrading computers, networks, servers, and peripheral devices.Supporting and configuring cellular, wireless, and audiovisual technologies.Acting as the first point of contact for staff IT needs and providing hands-on support.Assessing and delivering end-user training to improve adoption and efficiency.Performing routine LAN/WAN administration and monitoring connectivity.Managing software inventories and access authorizations.Applying IT security best practices to safeguard systems and data. Skills & Qualifications: Strong knowledge of IT systems, networks, and security practices.Hands-on experience with Microsoft Windows, Microsoft servers, and enterprise software.Familiarity with audio-visual and multimedia equipment setup and troubleshooting.Ability to communicate technical concepts clearly, both verbally and in writing.A team-oriented mindset with the ability to work effectively across departments. Education & Experience: Bachelor’s degree in Information Technology or a related field (or equivalent education and experience).At least 1 year of professional IT experience.Microsoft Certified Systems Engineer (MCSE) certification preferred. Application and full position description are available at www.culpeperva.gov. Open until filled. The Town of Culpeper is an Equal Opportunity Employer.