Software System Administrator

Software System Administrator

Lexington, KY

Company Description

For over seven decades investor-owned utilities, municipalities, cooperatives, and others have entrusted their electrical construction and maintenance needs to Davis H. Elliot Company, Inc. (Elliot).

Elliot is a full-service electrical contractor specializing in overhead and underground distribution, transmission, substations, lighting, traffic signaling, utility locating and industrial/commercial services.

Key Responsibilities

System Setup and Maintenance

- Help design, implement, test, and maintain setup and configuration for the Fleet Management system (Fleet Focus).

- Coordinate with SaaS system partner (AssetWorks) and DHEC personnel to plan and execute system upgrades and maintenance to maximize performance and functionality while minimizing disruption to users.

Performance Monitoring and Disaster Recovery

- Monitor system performance to ensure optimal functionality.

- Coordinate with AssetWorks and designated DHEC personnel to ensure business continuity in case of system failures.

User Accounts and Groups Management

- Create, modify, and delete user accounts as needed.

- Assign user account permissions, ensuring appropriate access to system functions and resources.

- Assist users with access, including password resets.

- Create and manage system user groups and access levels.

- Regularly audit access user lists and groups to maintain access security.

Troubleshooting

- Identify and coordinate with AssetWorks, DHEC IT, other designated DHEC personnel, and other third-party vendors to resolve all system issues.

- Identify and coordinate with DHEC IT and other DHEC personnel to assist users experiencing FleetFocus-related access and functionality issues.

Training

- Set up and onboard new users into the system.

- Provide ongoing training and support for current users, including introducing new processes that may result from system upgrades, configuration changes, or updates to DHEC policies and procedures.

Data Management and Reporting

- Collaborate with AssetWorks, DHEC IT, other designated DHEC personnel, and other third-party vendors to facilitate the integration of data from other internal and external systems into FleetFocus.

- Monitor system master data to preserve its security, integrity, efficiency, and productivity.

- Help design, implement, test, and maintain all system reports.

Documentation

- Maintain comprehensive documentation related to the following:

- FleetFocus system setup and configuration

- FleetFocus system upgrades and maintenance

- FleetFocus access security

- FleetFocus training

- FleetFocus data management and reporting

Skills and Qualifications

- Technical Skills:General understanding of operating systems, networking concepts, hardware components, and troubleshooting methodologies.

- Security:Familiarity with security best practices and tools for protecting systems and data.

- Troubleshooting:Ability to analyze complex problems and develop effective solutions.

- Communication:Excellent communication and interpersonal skills to interact with both DHEC users and external stakeholders.

- Teamwork: Ability to collaborate with others.

- Time Management and Organizational Skills:Ability to manage multiple tasks, prioritize work, and meet deadlines.

- Education:A bachelor's degree in computer science, information technology, or a related field is preferred but not required.

- Must be able to pass a criminal background check and drug screening.

Benefits/Culture

Today, we are listed among Engineering News-Records Top 150 Specialty Contracting firms. Our success is based on our customer’s confidence in us; the loyalty, hard work and performance of our people, and the traditions with which Mr. Davis H. Elliot began the company in 1946. We understand that having the best team requires people being treated like family. Some of the benefits we offer our team include:

- Medical, Dental, Vision Insurance

- Short-Term Disability and Long-Term Disability Insurance

- Company Paid Life Insurance w/ additional Voluntary Life Insurance

- 401K w/ company match

- Employee Stock Ownership Program

- Paid Vacation