Lead Operations Support Representative

Requisition ID: 109240

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Illinois American Water is seeking a Lead Operations Support Representative to join our team in Woodridge, IL. As an administrative professional, you will get the opportunity to support our internal and external customers in many ways. The Lead Operations Support Representative will be responsible for local payroll processing, ordering office and Union items, handling incoming/outgoing mail, and a variety of key office functions. Our ideal candidate will have experience working in an office setting, be a team player and a strong communicator.

Position Details

Posted Range: $18.50/hour-$29.38/hour

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

- Note that we are hiring for multiple vacancies for this position.

Primary Role

Responsible for performing a variety of complex administrative activities and support involving the operations of water treatment and distribution systems, field operations and/or regulatory compliance.

Key Accountabilities

- Processes and maintains a variety of complex accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, and purchase orders.

- Research, compile and update information in various systems, including database, spreadsheet and word processing programs.

- Maintains financial and/or other business records, journals and ledgers.

- Interacts with internal/external customers regarding various issues and provides any additional assistance.

- Researches and resolves critical customer questions, concerns, difficulties, inquiries and/or problems.

- Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Coupa, SAP and myTime.

- Compiles and reviews numerous multifaceted reports on a daily/weekly/monthly basis.

- Performs other duties as assigned.

Knowledge/Skills

- Microsoft Office Suite, especially Excel.

- Excellent knowledge of office procedures Excellent math knowledge.

- Excellent working knowledge of computer programs.

- Excellent knowledge of network and maintenance related issues. Knowledge of company billing guidelines and state billing regulations preferred.

Experience/Education

- High School Diploma or GED required.

- Some college courses preferred.

- Clerical Certification preferred.

- Minimum of 3+ years related clerical experience preferred.

Certifications & Licenses

- Valid state driver’s license with ability to pass motor vehicle background check.

Work Schedule

- Full-time, on-site

- Monday-Friday, 7am-3:30pm

- Overtime as needed

Work Environment

- General office environment

- In some instances must be able to lift up to 10 lbs. maximum and occasionally lift various items.

Competencies

Champions safety

Collaborates

Cultivates innovation

Customer obsessed

Drives Results

Nimble learning

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.