Operations Support Lead – Shop & Field Coordination

FW Marsh Energy LLC - Operations Support Lead – Shop & Field Coordination

Job Title: Operations Support Lead – Shop & Field Coordination

- Location: Hampstead, NC (Onsite Required)

- Reports To: Engineering Services Manager (Remote) / General Manager

- Schedule: Monday-Friday, 8:00am – 4:30pm

- Overtime: Occasional as needed, on-call rotation (shared 1 week per 3-4 weeks)

- Compensation: Commensurate with experience

- Benefits: Health insurance, Dental insurance, Vision insurance, Paid time off

About the Company:

FW Marsh Energy is a leading provider of highly skilled gas turbine service engineers and technical support to customers across the globe. As a trusted small business partner to major OEMs including GE, Baker Hughes, and Siemens, we pride ourselves on delivering unparalleled service through technical excellence, flexibility, and fast, reliable support. With approved repair facilities in both the UK and USA, we also specialize in gas turbine and generator component repair/overhauls, and tooling refurbishment and retrofits.

At FW Marsh Energy, you’ll be part of a team that values precision, continual improvement, and customer satisfaction.

Position Summary:

The Operations Support Lead is a key onsite role responsible for coordinating daily shop workflows, supporting field technician mobilizations, and ensuring seamless job execution across both field and in-house operations. Acting as the physical link between management, admin, and technicians, this position ensures jobs are properly staffed, equipped, and documented from start to finish.

Key Responsibilities:

Shop & Tooling Support:

- Oversee shop and specialized field tooling: storage, maintenance & calibration, allocation and return for field assignments

- Track and manage tool inventory, consumables, and part orders

- Support basic fabrication and assembly of job kits or tooling packages

- Validate and maintain shop job documents reviewing costs and timesheets for accuracy

- Review/generate customer reports for shop jobs and activities.

- Maintain readiness of shop/warehouse and associated equipment meeting EHS standards, performing routine inspections, and updating SDS files.

Field Team Coordination:

- Maintain and update technician assignment schedule and availability

- Assist with travel planning, mobilization logistics, and site prerequisite coordination

- Onboard/offboard field staff and ensure all certifications are tracked and up to date

- Support technicians with field work scope/reporting documentation accessing and navigating customer information systems and applications.

Documentation & Compliance:

- Support internal and external quality audits ensuring accurate tool and job documentation

- Maintain digital job logs and assignment records using internal systems (e.g., Access Database, Tool Tracking System)

- Serve as onsite support for remote engineering and admin functions

- Develop/improve job documentation and work instructions

- Coordinate with management to develop proposals

- Participate in internal and external meetings relating to field activities and tooling requirements

Ideal Candidate Profile:

Experience:

- 5+ years in technical coordination, field service dispatch, or shop operations

- Familiarity with industrial or field service environments, with a strong understanding of compliance standards, safety protocols, and logistical requirements specific to Oil & Gas, Power Generation, Aviation, or Marine sectors.

- Experience with domestic/international travel or logistics

- Experience working with technical documentation (manuals, drawings, bill of materials, etc.)

- Direct experience in the gas turbine sector preferably with aero-derivative units, including exposure to engine overhaul, tooling, or mobilization planning.

- Comfortable operating in fast-paced, deadline-driven environments, where field readiness, resource planning, and execution timelines are critical.

Skills:

- Highly meticulous with a focus on accuracy

- Strong organizational and multitasking ability

- Proficient with Microsoft Office Suite and digital scheduling tools

- Excellent communication and comfortable interfacing with technicians, management, and clients by telephone, email, and virtual conferencing platforms

- Ability to manage multiple priorities/tasks and work well under pressure

- High attention to safety and able to operate material handling equipment

Traits:

- Reliable, hands-on, and highly detail-oriented

- Self-starter with excellent follow-through and ownership mentality

- Strong communicator, capable of bridging remote and onsite teams

- Team player attitude; maintain flexibility within the changing business priorities

Job Type: Full-time

Pay: From $52,000.00 per year

Benefits:

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Application Question(s):

- Do you have experience in technical coordination, field service dispatch, or shop operations? Please provide details.

- Do you have experience in the oil & gas, power generation, aviation, or marine sectors? Please provide details.

Ability to Commute:

- Hampstead, NC 28443 (Required)

Work Location: In person