Lead Process Specialist

Requisition ID:

93597

Do you want to create innovative solutions that deliver real value to customers? At FPL Energy Services (FPLES), you’ll join a dynamic team driving smart, reliable, and affordable offerings—from LED lighting to home protection, HVAC, fiber, and more. Be part of a business that thrives on innovation, customer focus, and a culture of excellence. Join us and help shape the future of energy services.

Position Specific Description

This position will serve as the Lead Product Manager for systems and associated tools, partnering closely with product teams, technology teams, and business stakeholders to design, enhance, and deliver scalable capabilities. The role ensures that systems support evolving business needs while advancing our XD (Experience Design) and Rewire transformation initiatives.

The position drives the ideation, prioritization, development, and launch of new system capabilities and enhancements, ensuring alignment with customer lifecycle strategy, operational excellence, and revenue growth objectives.

Enterprise Systems Strategy & Roadmap

- Own and manage the Salesforce Sales systems roadmap, ensuring alignment with enterprise strategy and business priorities.

- Define and prioritize new features, enhancements, and integrations that enable scalable, end-to-end sales processes.

- Translate business objectives into system capabilities and actionable delivery plans.

- Ensure system evolution supports XD and Rewire transformation initiatives.

Cross-Functional Delivery Leadership

- Partner with Product, Technology, Sales, Marketing, Operations, and other stakeholders to deliver integrated system capabilities.

- Lead cross-functional collaboration from ideation through deployment and adoption.

- Serve as the primary liaison between business stakeholders and technical delivery teams.

- Oversee backlog management, sprint priorities, and release planning for Salesforce Sales systems.

Continuous Improvement & Optimization

- Identify opportunities to enhance system performance, usability, automation, and analytics capabilities.

- Analyze user feedback, adoption metrics, and operational performance to inform system improvements.

- Monitor industry best practices in CRM systems, digital sales enablement, and customer lifecycle management.

- Drive measurable improvements in sales efficiency, margin performance, and ROI.

Transformation & Change Leadership

- Support and advance XD and Rewire initiatives through modernized system capabilities and improved user experiences.

- Lead change management efforts related to system updates and new feature rollouts.

- Develop enablement materials and training strategies to drive adoption and maximize value realization

Job Overview

Employees in this position lead and support cross-functional strategic projects. Employees conduct complex analyses and lead projects that support and align with business unit objectives. This position identifies, develops and implements processes and process improvements and conducts cost-benefit analyses and regulatory compliance initiatives. Employees in this role develop and present business cases and review and approve findings for presentation to senior management.

Job Duties & Responsibilities

- Works with Information Technology to define work required to execute business cases and makes business decisions on value added features and business priorities

- Evaluates project ideas and develops business cases and accelerate portfolios

- Provides operational process support and manages partner relationships to understand business objectives and impact of changes

- Identifies system requirements, design and testing for approved system business cases

- Conducts process improvement analysis

- Gathers data, reports on key metrics and utilizes tools and technologies to analyze improvement opportunities

- Troubleshoots system issues, follows up on process system requirements, supports application replacement initiatives, new technology evaluation and proof of concept completion

- Evaluates risks from policy and process changes to business unit performance and compliance

- Facilitates process improvement meetings

- Performs other job-related duties as assigned

Required Qualifications

- High School Grad / GED

- Bachelor's or Equivalent Experience

- Experience: 6+ years

- Six Sigma Yellow Belt Certified

Preferred Qualifications

- Six Sigma Green Belt Certified

- Project Management Professional (PMP)

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click

here

to learn more.

Employee Group:

Exempt

Employee Type:

Full Time

Job Category:

Project Management

Organization:

FPL Energy Services, Inc

Relocation Provided:

Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com , providing your name, telephone number and the best time for us to reach you.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy

does not

accept any unsolicited resumes or referrals from

any third-party recruiting firms or agencies

. Please see our policy for more information.