OPERATIONS SUPPORT REPRESENTATIVE

Operations Support Representative

Thompson, MB Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers! We are a leader among energy companies in

North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's

best as we continue to build a company that champions safety, supports innovation, and delivers on our commitment to customer

service - while actively fostering a diverse, equitable, and inclusive workplace reflective of the communities we serve.

Great Benefits

- Competitive salary and comprehensive benefits package.

- Defined-benefit pension plan for long-term financial security.

- Nine-day work cycle, typically resulting in every other Monday off to support a balanced approach to work, family life and

community.

Position Overview:

We are seeking an experienced Operations Support Representative to fill a temporary full-time position in the Thompson Customer

Service Centre to provide a wide range of operational administrative support related to planning, dispatching, and customer service

activities. This is a term opportunity with a duration of approximately 18 months.

Responsibilities:

- Monitor and use a variety of operational and technical systems (i.e. Banner, MWM, SAP, CSI, OMS, PowerOn, SFM, EGIS),

maps, service and infrastructure data to support and optimize performance and efficiency of operational workflow in

Distribution Operations & Maintenance.

- Monitor real-time performance of operational activities and adjust planned work schedules/assignments based on priority

requirements, real-time progress reports from field, understanding of electric and gas services, resource availability, and

technical considerations.

- Review and analyze field reports, maps, work orders, permits and service data to make decisions and provide actionable

insights to optimize and prioritize operational workflows, including during unplanned outage and emergency situations.

- Serve as a primary contact for troubleshooting real-time operational workflow issues, escalating more complex problems as

needed, and ensuring prompt resolution to minimize disruptions to operations.

- Plan, organize, dispatch and/or schedule work to CSC field staff based on understanding of type of service required,

distribution equipment and layout, material, job and labour requirements, operational policies and procedures utilizing

operational, work management and technical systems (Banner, MWM, SAP, CSI, OMS, PowerOn, SFM, EGIS) while

maintaining a high level of efficiency and accuracy.

- Maintain contact with field teams regarding scheduled and ongoing work, completion timeline and information. Answer

inquiries and assist with troubleshooting regarding job status and requirements, delivery dates, and resource requirements

from internal and external parties.

- Serve as a liaison to facilitate communication between departments including Work Management, Customer Engagement

Centre, Operations Support Services, Time and Expense, HR, IT, Customer Billing & Payments, Major Accounts, Energy

Services, Materials Management, Customer Metering TSOM, Electrical Codes and Standards and MHUS to ensure alignment

of operational goals and timely completion of tasks. Provide status updates and coordinate actions to maintain productivity

and ensure efficient operations.

- Ensure accurate and timely data entry and maintenance in operational systems (Banner, MWM, SAP, CSI, OMS, PowerOn,

SFM, EGIS) and manage data integrity across systems.

- Responsible for technical application and exception error queues relating to Banner, SAP and MWM.

- Analyze time and expense data, issue reports and respond to employee inquiries related to their time, expenses and benefits

ensuring adherence to applicable collective agreements and/or corporate policies.

- Audit, reconcile, and investigate items related to Corporate Credit Cards.

- Enter and maintain purchase requisitions, service entries, and goods receipts in SAP as well as travel and expense

management and FRC clothing management. Act as a liaison between Manitoba Hydro and external contractors in relation to

invoice management.

MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY

Reference Code: CO57171713-01

- Process contractor/customer electrical wiring permits and schedule as required and/or in conjunction with a work order.

- Assist with mentoring and training junior staff and new OSRs, sharing best practices and operational knowledge to enhance

team performance.

- Participate in the evaluation and implementation of system enhancements to standardize business processes, and alignment

with corporate goals and strategic initiatives.

Qualifications:

- Grade 12 education and three years directly related experience.

OR

- Grade 12 education and completion of post-secondary courses related to Business Administration certificate, diploma or

equivalent plus two years directly related experience.

- Minimum one year of relevant experience with:

- Banner, including thorough knowledge in creating new customer accounts, applying service rates, TLMS and creating and

closing service orders

- SAP, working knowledge in HRMS, ZREGISTRY transactions.

- Mobile Workforce Management (MWM), with working knowledge of job types, scheduling and time administration.

- Strong interpersonal, customer service and communication skills.

- Strong problem-solving skills, attention to detail and ability to manage multiple tasks under tight deadlines in an environment

with rapidly changing priorities.

- Working knowledge in Microsoft Office products and operational management software and systems (i.e. CSI, OMS,

PowerOn, SFM, EGIS)

- Demonstrated ability to initiate change in process, procedure, or operations to align with corporate goals and strategic

initiatives.

- Broad knowledge of Distribution Operations & Maintenance (DO&M) operational processes and policies.

- Familiar with Union Agreements and Corporate policies as they relate to Distribution Operations and Maintenance (DO&M).

Northern Benefits

There are multiple stations in Gillam which generate and convert 70% of the electricity produced for Manitobans. This provides great

experience and opportunities through project and maintenance work. Along with joining a great community, you may be eligible for:

- Corporate accommodations & transportation to and from site

- Medical & Northern travel trips and travel days (eligible for all family members)

- Northern allowance

- Northern vacation days, guaranteed overtime (OT) hours, & more!

There are many amenities in Gillam including a hospital, school, daycare, airport, train station, and a new Co-op food store. There is

a state-of-the-art Water Treatment Plant & Recreation Centre plus the opportunity to participate in the best seasonal experiences &

various outdoor activities (hunting, fishing, snowmobiling, boating & more). There are many employment opportunities for partners &

family members.

- More information on Northern Benefits can be found at:

https://www.hydro.mb.ca/careers/benefits/#north_financial

- More information on Gillam can be found at:

http://townofgillam.com

Salary Range

Starting salary will be commensurate with qualifications and experience. The range for the classification is $29.99-$41.09 Hourly,

$57,470.66-$78,744.64 Annually.

Apply Now!

Ready to join a team that energizes Manitoba and puts safety, innovation, and inclusion at the heart of everything we do? Visit

www.hydro.mb.ca/careers to learn more about this position and to apply online.

Application deadline: MARCH 20, 2026.

We appreciate your interest in Manitoba Hydro and thank all applicants. Only those selected for the next stage of the selection

process will be contacted.

Reference Code: CO57171713-01

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