IT Service Desk Support Technician
West Columbia, SC
Full-timeAbout This Job
We are seeking a full-time IT Service Desktop Support Technician with passion and drive to provide great service and support and have fun! In this role you will provide tier 1 and tier 2 Service desk and desktop support services, remote and in person. The position will assist with software, hardware, and application support, setting up new users, installing, diagnosing, repairing, maintaining, and upgrading hardware and software.
•
Provide Excellent Customer Service
•
Provide telephone and customer service, both in person and remote. Maintain tickets and create applicable reports in KACE Service Desk system
•
Respond and complete user requests in a timely manner in accordance with published SLA’s.
•
Creates and maintain procedural documentation and KB articles as needed.
•
Support all hardware including smartphones, desktops, laptops, tablets, printers, and other technologies provided to corporate and remote field users.
•
Work to acquire and maintain certification of current and new hardware.
•
Install, support, and maintain all desktop applications within the PPC application inventory
•
Maintain up to date list of computer applications, patches, updates, and version control.
•
Must have a desire to work in a team-based environment and contribute immediately.
•
2-year degree in IT or associated field preferred
•
A minimum of 5-years of IT support experience; or a related combination of education and or experience.
•
Minimum 3 years of experience maintaining computer hardware and software.
•
Experience with Service Desk software, preferably KACE
•
Prefer strong experience providing end user IT support in a large multi-company environment of 3,000 + users.
•
Microsoft, Apple, ITIL, or Customer Service certifications a plus.
•
Operating systems (i.e., Windows 10, 11) Mobile phone technology and MDM, common IT applications and utilities.
•
Strong Knowledge of Microsoft Active Directory, O365 suite with focus on Teams, OneDrive, SharePoint, and Azure.
PPC is an Equal Opportunity Employer
Similar Jobs
IT Service Desk Support Technician
CarolinaPower
Full-timeWest Columbia, SC
5 days ago
IT Service Desk Tech
Structural Group
Full-timeColumbia, MD
3 days ago
IT Support Technician
Brown and Root Industrial Services
Baton Rouge, LA
5 days ago
A
IT Support Technician
AMR/PEMCO
Full-timeBluefield, VA
9 days ago
IT Support Technician
Central Stone Company
Full-timeFenton, MO
30 days ago
Technician I - IT Service Desk
GRDA
Full-timeTulsa, OK
11 days ago
IT Support Technician I
Core Laboratories
Calgary, AB
13 days ago
IT Field Support Technician
Rogers Group Inc.
Full-timeHopkinsville, KY
3 days ago
IT Field Support Technician
Rogers Group, Inc.
Hopkinsville, KY
3 days ago
WC
IT Technician
Weaver-Bailey Contractors, Inc.
Conway, AR
3 days ago
DM
IT Technician
Derryberry's Mechanical Contractors
Full-timeBaytown, TX
4 days ago
IT Technician
Hy-Tech Drilling
Full-timeSaskatoon, SK
5 days ago
IT Technician
Perfect Touch Fencing
Full-timeHarlingen, TX
5 days ago
IT Technician
Hy-Tech Drilling Ltd.
Full-timeSaskatoon, SK
5 days ago
IT Technician
Eko
Bentonville, AR
5 days ago
Service & Customer Support Technician
W. L. Walker Co
Full-timePasadena, TX
5 days ago
IT Technician
Windemuller Inc.
Full-timeTraverse City, MI
5 days ago
DP
IT Technician
Dirt Pan Depot
Full-time
$50000 - $85000
Marked Tree, AR
5 days ago
IT Technician
Sussex Tool
Full-time$27040 - $52000
Sussex, WI
16 days ago
IT Technician
Ormat Technologies
Reno, NV
18 days ago
Trending Jobs
Electrical Engineer
Dudley Staffing
Full-time$55 - $75
Canonsburg, Pennsylvania
3 months ago
Accounts Payable Clerk
Full-time$65000 - $65000
Dallas, Texas
5 days ago
DM
Apprentice Lineman
Delta Montrose Electric Association
Full-timeMontrose, CO
9 days ago
Attorney
Toeppich & Associates
Full-timeHouston, Texas
about 1 year ago
Apprentice Lineman I
San Patricio Electric Cooperative, Inc.
Full-timeSinton, TX
17 days ago
Associate Attorney
Buffalo Biodiesel Inc.
Full-timeBuffalo, NY
16 days ago
Summer 2025 Student Intern - IT
Entergy
Seasonal, InternshipNew Orleans, LA
26 days ago
Solar Electrician
MN8 Energy
Full-timeCalifornia, United States
about 1 month ago
contract landman
HPS Oil & Gas Properties
Full-timeLafayette, Louisiana
2 months ago
Sr. Polymer Scientist
ExxonMobil
Full-timeBaytown, TX
about 1 month ago
Oil and Gas Land and Title Analyst - SAM Associate II
Bank of America
Full-timeDallas, Texas
26 days ago
Quality Engineer
Jedco Inc.
Full-timeGrand Rapids, MI
27 days ago
Assistant General Manager, Navy Yard Electric Utility
Full-time$108000 - $108000
Philadelphia, Pennsylvania
4 days ago
Finishing Helper Entry Level- Dayshift
Bonnell Aluminum
$41600 - $41600
Carthage, TN
27 days ago
SD
Service Manager
Supertech Diesel Truck Specialists
Full-timeLangley, BC
30 days ago
Senior Landman
Greenlake Energy
Full-timeAustin, Texas
24 days ago
SD
Service Manager
Supertech Diesel Truck Specialists
Full-timeNanaimo, BC
30 days ago
Senior SCADA Analyst
Pembina Pipeline Corporation
Sherwood Park, AB
30 days ago
2025 Summer Internship - Engineering
Gerdau North America
InternshipCharlotte, NC
25 days ago
Assembler/Production
Uptalent
Contract$37440 - $49920
Oklahoma City, OK
26 days ago