Technician I - IT Service Desk

Position Overview

The Grand River Dam Authority (GRDA) is seeking qualified applicants for the position of Technician I - IT Service Desk to serve End Users via phone, email, Microsoft Teams, and Walk-ins. Provide problem solutions at deskside, through use of remote desktop tools, and over the phone. Provide support for IT Team by adding documentation on issue resolutions in Knowledge Base. Customer Service skills are a must as well as being a Team Player. Must be energetic and proactive.

Essential job functions include, but are not limited to:

Skills, Knowledge, Qualities:

Education, Training, Experience:

Certificates, Registrations, Licenses:

Physical Requirements:

Other information: