Core Laboratories

IT Support Technician I

Calgary, AB

About This Job

IT SUPPORT TECHNICIAN I

SUMMARY

Provide in-house and remote support to end users on a variety of issues. Identifies, researches, and resolves system problems. Ensures that the service level of agreement is up to standard and performs a variety of complicated tasks.

DUTIES AND RESPONSIBILITIES

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Provide PC hardware and software support

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Knowledge in Microsoft Windows XP, Windows 7, Office 2003, Office 2007, and Office 2010

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Works with end-users in analyzing, troubleshooting, and resolving hardware/software and some basic network support issues

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Install, administer, and troubleshoot computer hardware, software, and peripherals on site and remotely

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Identify opportunities that can improve quick deployment of systems

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Maintains call logs and solutions in Help Desk database

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Uses a variety of advanced tools to support remote locations in the US and Latin America

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Provide quality customer care in a fast and efficient manner

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May occasionally works outside the normal business hours

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Other duties as assigned

EDUCATION

High School Diploma or GED required

EXPERIENCE

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Bachelor’s Degree or equivalent experience preferred

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Minimum 1 year of hands-on experience as a systems analyst and multi-platform applications

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Minimum of 1 year of technology and hands-on experience as a systems analyst and relies on experience and judgment to plan and accomplish goals

KNOWLEDGE, SKILLS & ABILITIES

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Ability to troubleshoot with limited information and instructions

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Ability to deal with problems involving a few concrete variables in a non-standard and dynamic situations

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Strong analytical and problem solving skills

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Excellent English oral and written communications skills

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Bilingual English/French preferred but not required

CERTIFICATES, LICENSES, REGISTRATIONSList special certifications, licenses or registrations required to perform this job.

A+ certification is required

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