IT Support Technician

Duties:

- Provide excellent customer service and technical support to end-users

- Analyze and troubleshoot hardware, software, and network issues

- Install, configure, and maintain computer systems and peripherals

- Assist with computer networking tasks, including setting up and troubleshooting TCP/IP, VPN, and other network protocols

- Support Linux and Windows Server environments

- Utilize ServiceNow or similar ticketing system to track and resolve user requests

- Communicate effectively with users to understand and resolve their IT issues

- Provide desktop support for software installations, upgrades, and patches

Requirements:

- Proven experience in IT support or a related field

- Strong knowledge of computer networking concepts and protocols

- Familiarity with ServiceNow or similar ticketing systems

- Proficiency in troubleshooting hardware, software, and network issues

- Experience with Linux and Windows Server environments

- Excellent communication skills, both verbal and written

- Ability to work independently and as part of a team

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned.

Monthly bonuses

Job Type: Full-time

Benefits:

Schedule:

Ability to Commute:

Work Location: In person