W. L. Walker Co

Service & Customer Support Technician

LocationPasadena, TX
Job TypeFull-time
Salary$41,600

About This Job

Position Opening – Service & Customer Support Technician Location: Pasadena, TX Schedule: Monday–Friday, 8:00 AM – 5:00 PM Starting Pay: $20/hour + Benefits

W.L. Walker Co., Inc. is seeking a motivated and detail-oriented individual to join our Pasadena, Texas service team. This full-time role involves the repair and recalibration of W.L. Walker digital contact thermometers as well as verification of oil gauging tapes in accordance with API MPMS 3.1A standards.


Responsibilities:

Perform diagnostic, repair, and calibration services on digital temperature equipment
Verify gauging tapes used in custody transfer per API standards
Interface with walk-in customers bringing in equipment for service
Handle incoming phone calls and customer inquiries
Support order entry, inventory control, and data entry via our ERP system (Sage 300)
Use Outlook, Excel, and other Microsoft Office products for internal coordination
Work with vendors, Tulsa office staff, and field sales personnel to coordinate service and deliveries
Support local delivery efforts and occasional sales visits to customers as needed
Participate in training sessions at our Tulsa, OK headquarters (occasional travel required)


Requirements:

Valid driver’s license with a clean driving record
Professional demeanor and customer service skills
Basic mechanical aptitude and willingness to learn product-specific procedures
Familiarity with ERP systems (especially Sage 300) preferred
Competence in Microsoft Office tools (Outlook, Excel, Word)
Experience in the inspection, metrology, or petroleum measurement industries is a strong plus
Must be dependable, organized, and team-oriented

We offer competitive pay and benefits, a strong team environment, and the opportunity to grow with a legacy company serving the industry since 1926.


Job Type: Full-time


Pay: From $20.00 per hour


Expected hours: 40 per week


Benefits:

Dental insurance
Health insurance
Life insurance
Retirement plan
Vision insurance


Schedule:

8 hour shift
Day shift
Monday to Friday


Work Location: In person

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