Gas and Water Dispatcher

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.

We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Purpose

The Dispatcher is responsible for coordination of communications and information operating a variety of communication equipment including two-way radios,pagers,cell phones, and personal computers in order to recieve, prioritize schedule and dispatch emergency and non-emergency calls for service. This position also coordinates internal and external agencies, vendors, and equipment for field crews.

- 6 week rotating shift work days and nights (Shift Work) 7am-7pm and 7pm-7am

Accountabilities

- Respond to phone calls from multiple departments as well as customers

- Generate and dispatch work orders for emergency work as well as non-emergency work.

- Coordinate communications and information with the field crews, mobile units and other personnel and departments

- Respond to Field calls and take corrective actions.

- Plan, prioritize and schedule daily work activities of the appropriate field personnel.

- Ensure notifications for off-hour repairs.

- Monitor the dispatched personnel for completion of tasks, emergencies and availability.

- Preparing, maintaining records, logs, reports and forms.

- The ability to work in multiple computer applications and billing systems.

- Be willing to work overtime, Saturday, Sunday, holidays, and any shifts as may be established, perform on-call duties.

- This role is on a rotating schedule which covers a 24/7 operation

- 6 week rotating shift work days and nights (Shift Work) 7am-7pm and 7pm-7am

Education and Experience

- High School Diploma or GED required. Associates Degree preferred.

- Two years’ experience in dispatching/ call center environment and/or demonstrated experience with managing multi-task assignments in a customer service environment required. Utility experience a plus.

- Experience with Gas & Water operations/ distribution systems preferred

- Proficiency with Microsoft Office (Word & Excel) & Outlook required.

- Excellent written and oral communication skills for conveying information required.

- Record keeping skills with preparing, maintaining records, logs and generating Excel reports.

- Strong interpersonal skills in communications with coworkers, supervisors and all levels of staff.

- Ability to follow directions and apply safety procedures.

- Maintain calm and efficient demeanor in tense and emergency situations required.

- Ability to perform multiple tasks simultaneously and meet deadlines required.

- Available to work shifts, weekends and holidays required.

- Pass Pre-employment DOT testing required.

- Valid driver’s license required.

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

As the successful candidate

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

- Customer Centric

- Integrity

- Entrepreneurial

- Teamwork

- Owner mindset

- Outcome focused

- Continuous learning

What we offer

Collaborative environment with a genuine flexible working policy

401k Plan with matching

Share purchase/match plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking

Variety of Health & Wellness programs

Discount and Perks program

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.