Sr Gas Dispatcher

Basic Purpose

Provide 24-hour, 365 days-per-year direct support to gas operations by prioritizing emergency response needs and dispatching the appropriate personnel to expedite response and restoration of service.

Essential Duties and Responsibilities

Ensure sand leads other dispatchers in providing prompt, efficient service personnel response for gas service emergencies, and other customer related problems by quickly analyzing situational information and acting within company guidelines and procedures.

Ensures communication flows to and from emergency response agencies, field personnel, and supervision timely and consistently.

Creates, manages, and assigns work orders for emergency and maintenance activities.

Utilizes multiple information sources and effectively makes decisions related to emergency response and customer service/safety by following established procedures.

Responsible for direct customer contact during and after normal work hours, with a major emphasis on safety, courteous, reliable, and quality customer service, while conveying a positive company image to the community.

Leads and assists other Dispatchers in analyzing and monitoring work in progress and work assignments for various gas operational groups to ensure that the appropriate personnel are dispatched to the work site timely and effectively.

Assists supervisor with dispatcher work schedules, reporting, timekeeping, policies and procedures, and other duties as assigned.

Assists supervisor with training and the development of dispatchers.

Leads and assists other dispatchers in providing timely and concise information through company notification and information systems to appropriate employee and management groups providing details of gas emergencies and other events in the gas system.

Ensures and leads other dispatchers in effectively interpreting gas mapping and other data sources to provide effective information and direction to field and supervisory personnel related to gas emergencies, outages, and system control operations.

Ensures and leads other dispatchers in providing accurate and comprehensive documentation for reporting of gas operations activities and emergencies utilizing various company reporting systems.

Ensure all compliance aspects of position are known and followed; understands and complies with all policies, codes and regulations applicable to position and company.

Perform related duties as assigned.

Essential Education, Skills, and Environment

Bachelor’s degree in a related field from an accredited school and 5 years of working experience with 3 years being in gas utility.

Candidates that do not possess a bachelor’s degree must have 9 years of working experience with 3 years being in gas utility.

Specialized Knowledge and Skills

Demonstrated knowledge of:

- Gas division policies, procedures, all applicable federal, state and local rules and regulations governing gas operations.

Skills such as:

- Planning, time management, decision making and interpersonal

- Computer skills related to gas mapping, customer service, dispatch, work management, and system control operations

- Anticipating work needs and follow through with minimum direction

- Adaptability to changing priorities and work demands.

- Managing multiple events effectively and appropriately.

Equipment and Applications

PCs, word processing, spreadsheet and database software.

Work Environment and Physical Demands

General office environment. No special physical demands required. Able to work rotating shifts. This position is regulated by the Department of Transportation (DOT) under the Pipeline and Hazardous Materials Safety Administration (PHMSA). Any applicant/employee who will perform on a pipeline, an operating, maintenance, or emergency response function regulated by Part 192, 193, or 195, will be subject to drug and alcohol testing under the Company’s PHMSA drug and alcohol testing programs. Any employment, transfer, or promotion offer made for this position is contingent upon taking and passing a drug test prior to the commencement of the new role. If an applicant/employee fails the drug test, any offer of employment, transfer, or promotion will be revoked.

Note: This position may be filled at a lower level depending on qualification & experience of the applicant pool such as Gas Dispatcher.

NV Energy is looking for qualified people to join us in one of the premier energy companies in the West. Located in the fastest growing state in the United States, NV Energy provides electricity to 1.3 million customers throughout Nevada as well as a state tourist population exceeding 40 million annually. Among the many communities we serve are Las Vegas, Reno-Sparks, Henderson, Elko and South Lake Tahoe. We also provide natural gas to more than 155,000 citizens in the Reno-Sparks area.

At NV Energy, we celebrate diversity, equity and inclusion. NV Energy is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.