Front Office Manager

About the Role:

The Front Office Manager at The Goodwin Hotel is responsible for overseeing the daily operations of the front office department, ensuring that guests receive exceptional service from check-in to check-out. This role involves managing a team of front desk staff by fostering a positive work environment that promotes teamwork and high performance. The Front Office Manager will also be tasked with developing and implementing policies and procedures that enhance guest satisfaction and operational efficiency. Additionally, this position requires regular interaction with guests to address any concerns and ensure their needs are met promptly. Ultimately, the Front Office Manager plays a crucial role in creating a welcoming atmosphere that reflects the hotel's commitment to excellence in hospitality.

Responsibilities:

+ Guest service and registration (check-in/check-out) + Room inventory and availability + Guest service standards and initiatives + Product quality + Cost controls and overall profitability + Systems use and management + Policy and procedure implementation and enforcement + Hotel products + Services + Facilities + Events + Pricing and policies + Local area and events + Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. + Night Audit Report - Daily + Transaction Reconciliation Report - Daily + Unbalanced Folios - Daily + Exceeded Credit Limit - Daily + Siena Restaurant Room Charge Log - Daily + Guest Complaint Log – When needed + Expedia Reconciliation Report (Due end of day on the fourth of every mo.) - Monthly

Minimum Qualifications:

Preferred Qualifications: