Front Desk Clerk

About the Role:

The Water Department is seeking a reliable and customer-focused Front Desk Clerk to join our team. This position is responsible for greeting customers, processing payments, and maintaining accurate filing systems. The ideal candidate will have strong organizational skills, attention to detail, and the ability to provide excellent customer service.

Key Responsibilities:

· Greet and assist customers in person and over the phone.

· Accept and process payments for water services (cash, check, and electronic).· Issue receipts and maintain accurate transaction records.

· File documents and maintain organized records for customer accounts.· Respond to inquiries regarding billing, service, and department policies.

· Assist with data entry and other administrative tasks as needed.

Qualifications:

· High school diploma or equivalent required.

· Previous experience in customer service, cashiering, or office administration preferred.

· Basic computer skills (Microsoft Office and payment processing systems).

· Strong communication and interpersonal skills.

· Ability to handle confidential information responsibly.

· Good communication and teamwork skills

Physical Requirements

- Must be able to stand for extended periods

- Ability to lift, push, or pull a minimum of 20 pounds

- crouch and bend at the knee; stoop or bend at the waist; reach arms overhead; and twist and turn at the neck and trunk

Benefits

· Paid Time Off (PTO)

· Sick Leave

· Health/Vision/Dental Insurance

· Paid Holidays

· State Pension Plan (TCRS)

· Consistent schedule

Benefits:

- Dental insurance

- Health insurance

- Paid time off

- Retirement plan

- Vision insurance

Work Location: In person