Front Desk and Office Coordinator

Summary:

Strata’s Front Desk and Office Coordinator is the first point of contact for Strata’s Durham headquarters and is trusted with meaningful responsibility for the day-to-day experience of employees, visitors, and the physical workplace.

This role has a meaningful impact on how employees and visitors experience Strata every day. It is well-suited for someone who enjoys variety, responsibility, and being a central part of a dynamic organization. This is a 100% in-person role in our Durham, NC office; M-F 8:30a to 5p, with a thirty-minute lunch break.

The ideal candidate for this role is:

- Naturally proactive, noticing what needs to be done and taking action without waiting to be asked.

- Comfortable using judgment and common sense to solve day-to-day problems independently.

- Curious and motivated, with a desire to learn how the business works and continuously improve how things run.

- Resourceful with the ability to figure things out, seek answers, and also know when and who to ask for help.

- Exceptionally reliable and consistent, especially in maintaining front-desk coverage and core office operations and supporting executives.

- Positive, energetic, and service-oriented, with a genuine interest in supporting others and creating a welcoming environment.

- Someone who takes pride in doing things well and cares about quality and follow-through.

Essential Duties and Responsibilities:

- Takes ownership of the front desk and office experience, identifying opportunities to improve processes, communication, and employee experience

- Anticipates needs and prevents issues before they arise

- Exercises good judgment and discretion in handling sensitive or ambiguous situations

- Warmly welcomes all employees and visitors

- Carefully attends to the arrival and departure of VIP guests and job candidates

- Handles incoming calls

- Highly organized

- Accurately processes and delivers mail and packages throughout each day

- Manages the office seating chart

- Prepares desks when employees join or depart the company

- Manages inventory, procurement, and stocking of office and breakroom supplies

- Maintains conference rooms

- Manages third-party office service vendors

- Submits bi-monthly expense reports

- Serve as the travel coordinator when the travel coordinator is out of office

- Coordinates weekly Friday morning breakfasts and Thursday food trucks

- Assists with and promotes office and companywide engagement efforts and events

- Sends bereavement and new parent packages

- Serves as liaison to Golden Belt property management company

- Tracks and helps manage office maintenance requests

- Works with HR team to create the monthly company newsletter

- Ad hoc HR tasks and duties, as assigned

Education and/or Work Experience Requirements:

- Associate or bachelor’s degree preferred

- At least two years of experience in a corporate environment

- Experience managing projects and vendors

- Professional and engaging demeanor

- Able to multi-task, prioritize effectively, think ahead in a fast-moving environment, follow up appropriately, and meet deadlines

- Strong service mindset with a high degree of professionalism and discretion

- Strong attention to detail and critical thinking skills

- Comfortable learning new tools, systems, and processes

- Strong working knowledge of Outlook, Word, and Excel

- Strong written and verbal communication, interpersonal, and project and time management skills

- Ability to work independently, use sound judgment, and know when to seek input or escalate

Physical Requirements/Work Environment:

- Work is fully performed in an office

- Must be able to sit, stand, bend, twist, and lift up to 20 pounds.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.