Front Desk Representative

Front Desk Representative

FLSA Status: Non-exempt

Description:

The City of Schulenburg is currently seeking qualified applicants for the position of Front Desk Representative to perform duties essential to providing customer service and assisting with utility and billing operations at City Hall.

Duties:

· Provide information and assistance to citizens.

· Answer questions and address concerns via in person, phone, and email communication.

· Collect payments from customers in person and over the phone.

· Balance cash drawer.

· Set up new, transfer, or disconnect utility accounts.

· Take service and job orders and distribute to appropriate department heads.

· Perform general clerical duties including data entry, filing, and document management.

· Assist Billing Manager in creating bills

· Assist Billing Manager with posting daily deposits

· Assist Billing Manager with weekly, monthly, quarterly, and yearly reports

· Any other related duties as assigned.

Requirements:

High School Diploma or Equivalent and at least five (5) years of experience in customer service, clerical, billing, or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities to conduct the duties listed above. Experience with ERP Pro (Incode) 9 or 10 is preferred. Fluency in Spanish is also preferred.

Skill and Ability to:

- Provide excellent “front-line” customer service, dealing directly with the public.

- Communicate effectively, both orally and in writing.

- Cash handling and credit card payment procedures with the ability to assist in the preparation of comprehensive reports.

- Data entry and typing

- Establish effective working relationships with co-workers.

- Write clear, accurate, and timely documentation.

- Exercise sound judgment in interpretations and decisions; able to establish and maintain effective working relationships with peers, clients, citizens, and vendors.

Physical Requirements:

Physical ability to lift and maneuver up to 25 lbs. (i.e. boxes, files, etc.), ability to bend and reach, ability to look at a computer screen for extended periods of time, ability to sit in a chair for extended periods of time in addition to standing for extended periods of time.

Benefits:

· Paid Health Insurance (Dependent Assistance Available)

· 2:1 matching retirement benefit (Texas Municipal Retirement System)

· Paid Dental and Vision Insurance

· Paid Life Insurance

· Paid Vacation (Two weeks)

· Paid Holidays (15 per year)

· Paid Sick leave

· Longevity Pay

· Education / License Pay

Pay: $19.23 - $21.63 per hour

Benefits:

- Dental insurance

- Health insurance

- Life insurance

- Retirement plan

- Vision insurance

Work Location: In person