Dispatcher

Dispatcher

Ergon Marine & Industrial Supply, Inc., has an opening for a Dispatcher at its Vicksburg location.

If you are a hard-working person who likes to help others and be proud of the physical work that you accomplish, then this might be a job that you would enjoy. EMIS services vessels and tows and this job allows you to be a part of that support of the river crews.

Ergon is a family-owned oil and gas company based in the Jackson, MS area with facilities across the US. EMIS is a subsidiary with facilities that support marine traffic up and down the Mississippi River. Our facilities are located in Vicksburg, MS, Memphis, TN, and Wood River, IL

Ergon offers a competitive benefits package: 401(k) Matching, Health, Life, Dental, Holidays, Vacation, Sick Leave, Tuition Assistance, and Profit Sharing

The Dispatcher position is the first communication between customer vessels and EMIS relaying information to the appropriate department.

Dispatcher Responsibilities include the following:

- Primary switchboard phone operator

- MMT on-call answering service during nights and weekends

- Monitor emails frequently for incoming boat orders, verifying recipients and forwarding to the correct departments if necessary

- Customer orders received by phone are forwarded to the appropriate department or a message taken and given to the appropriate department as soon as possible

- Fleeting orders received by email or phone are called directly to a harbor boat via radio for immediate orders and entered into the TowWorks system

- Complete Barge Movement Form for order pertaining to local dock work

- Create a boat sheet for all customer vessel orders notating all services requested

- Communicate with customer vessels daily to obtain current location and updated ETA passing this information to all departments on the ETA Notification form or by phone if necessary

- Maintain updated ETA Customer Vessel Board and boat sheets

- Verify Parts List against Boat Sheets

- Verify ETA Notification form from Grocery Department against boat sheets

- Call loading instructions to all departments using the PA system

- Maintain Vessel Traffic Log using AIS.

- Communicate emergency situations with 911 Dispatch

- Assist Vicksburg Information Center (VIC) during high water event

- Complete Vehicle Release Form for crew vehicles left on EMIS property

- Process Crew Change to include the following:

- Scan TWIC card for incoming crew members

- Record on and off crew members on a Parts Ticket requesting one crew member to sign the ticket

Dispatcher Qualifications:

- High school diploma or GED

- Must work well with others

- Strong organizational skills; good communication skills; attention to detail

- Clerical experience

- Clear and articulate speaking voice

- Minimum of 2 weeks on-the-job training with experienced dispatcher

- Must obtain or be in possession of a valid TWIC Card (Transportations Workers Identification Credential)

- Must be able to work the following shift; 3 days 5am-5pm, 3 nights 5pm-5am, and 3 days off

Any offer of employment will be contingent on a routine background check, a pre-employment drug screen, and an acceptable motor vehicle report.

We are an EEO/AAP employer.

Position: Dispatcher