Dispatcher

Job Summary

Logansport Utilities is seeking a reliable and detail-oriented Dispatcher to serve as a critical communication link between customers, field crews, and supervisors. This position is responsible for receiving and prioritizing incoming calls, accurately relaying information, and supporting efficient utility operations during second-shift hours. The ideal candidate remains calm under pressure, communicates clearly, and demonstrates strong situational awareness.

Working Schedule

3p-11p Tuesday thru Friday. Every other Sat & Sun 7a-7p. Mondays off.

Duties

- Answer and manage incoming telephone calls in a professional and courteous manner

- Operate and monitor SCADA system

- Receive, document, and prioritize service requests, outage reports, and emergency calls

- Relay accurate and timely information to supervisors, on-call personnel, and field crews

- Dispatch crews according to established procedures and supervisor direction

- Monitor system alerts, radios, and communication channels as assigned

- Maintain detailed and accurate dispatch logs and records

- Provide status updates to supervisors regarding field activities and customer issues

- Communicate effectively with customers regarding service concerns and basic information

- Follow established safety, emergency response, and utility protocols

- Perform other related duties as assigned

Required Qualifications

- High school diploma or GED required

- Prior dispatch, call center, customer service, or utility experience preferred

- Strong verbal communication and active listening skills

- Ability to multitask and remain composed in fast-paced or emergency situations

- Basic computer proficiency and data entry skills

- Demonstrated attention to detail and accuracy

- Ability to work independently and as part of a team

- Must be able to work the rotating schedule and second-shift hours

Job Type: Full-time

Pay: $22.00 - $23.00 per hour

Expected hours: 32 – 56 per week

Benefits:

- 401(k)

- Dental insurance

- Employee assistance program

- Flexible spending account

- Health insurance

- Health savings account

- Life insurance

- Paid time off

- Parental leave

- Retirement plan

- Tuition reimbursement

- Vision insurance

Work Location: In person