Dispatcher

Job ID: 7021

Functional Area: Customer Service

Position Type: Full-Time Regular

Relocation Provided: No

Location: Austin, TX

Department: FIELD OPER

Internal / External: Internal and External

Experience Required: Less than 1 year

Position Description:

Are you being referred by a ONE Gas employee? If so, reach out to that connection and ask about the employee referral program. They can send you a link to apply directly so they can receive credit!

Job Posting End Date: 3/16/2026

What You Will Do:

Performs intermediate level of work related to dispatching.

Communicate through various media channels including: phone, email, and electronic messaging to communicate to internal and external customers.

Prioritize, dispatch, evaluate, analyze and re-allocate field operations workload and manpower; manage work schedule to ensure appropriate resources are available.

Utilize multiple technology platforms including: Customer Information System (Banner), Dispatch Software (PragmaCAD), SharePoint, Maximo, Everbridge, Microsoft Teams, and other applicable systems to complete daily tasks.

Assist customers and employees in person and via telephone regarding account information and/or service order requests including but not limited to:

- Account inquiries

- City Inspections

- Emergency line locates

- Service requests

- Emergency situations

- Reschedule uncompleted orders

- Answer customer direct line inquiries for CNG

- Answer field management inquiries

Process and/or prepare reports and records including but not limited to:

- Emergency reports

- Incident reports

- Time sheets

Regular and reliable attendance is required in performance of job.

Employee may be required to perform additional duties as assigned.

Position Requirements:

What You Will Need:

Ability to work evenings and weekends, as well as flexibility in a rotating schedule.

Knowledge of scheduling principles and practices.

Demonstrated ability to communicate and/or exchange information or instructions.

Experience in use and function of office equipment including computers and applicable software.

Knowledge of the application of basic arithmetic: addition, subtraction, multiplication, and division. Application of decimals and percentages. (Tested)

Knowledge of customer accounting and information center policies and procedures.

Experience and training related to:

- Dispatching policies and procedures

- Operating communication devices

- Emergency notification procedures

- Electronic work management tools

- Experience reading and interpreting maps and customer account information.

- Demonstrated ability to read and write fluently in English.

- Minimum Applicable driver's license

- Stationary for extended periods.

- Mobility to travel in and around office facilities.

- React immediately to emergency situations to prevent injury to self and others.

- Able to operate tools and equipment required.

- Communicate and/or exchange verbal and written information and instructions.

- Visual abilities sufficient to perform job duties.

Diversity at ONE Gas

Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.

ONE Gas has great benefits! Here are just a few:

- Medical/Dental/Vision packages that fit your family's needs.

- Paid Time Off

- 401K that is 100% matched up to 6%.

- Profit Sharing Plan

- Paid Parental Leave

- Basic and Optional Employee Term Life Insurance

- Education Assistance and Tuition Reimbursement

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.