Customer Service Representative

Badger Meter - Where Every Drop Counts and So Do You

At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste.

Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation.

When you join us, you'll find:

- Purpose-driven work that makes a real difference in communities around the globe.

- Career growth and development opportunities designed to help you achieve your potential.

- A supportive, inclusive culture where collaboration and creativity thrive.

Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet.

What You Will Contribute:

Join our Customer Care team as a Customer Service Representative , where you’ll use strong verbal and written communication skills to support customers, ensure order accuracy, and collaborate closely with internal teams in a fast‑paced environment.

What You’ll Do

- Maintain accurate customer records in Salesforce (discounts, billing, notes, account ownership).

- Communicate promptly with customers and account managers via phone/email.

- Review and process Return Material Authorization (RMA) requests.

- Partner with operations, engineering, and technical support to ensure accurate account information.

- Enter quotes and order cases from Salesforce into Oracle.

- Process credit requests into Oracle.

What You Bring

- High school diploma/GED required; associate degree preferred.

- 0–1 year of related experience preferred.

- Prior experience working in a high volume call center strongly preferred.

- Basic proficiency in Microsoft Office; Salesforce and Oracle experience a plus.

Who You Are

- A clear and effective communicator.

- Proactive, organized, and reliable.

- A team player who collaborates well across departments.

Our Culture

We value collaboration, integrity, and continuous improvement. You’ll join a supportive team that encourages new ideas, celebrates problem‑solving, and fosters growth in a positive, people‑first environment.

Working Conditions

- Office environment; frequent sitting, talking, and listening.

#LI-Hybrid

Competitive Total Rewards at Badger Meter:

- Competitive Pay

- Annual Bonus

- Eligible for Annual Pay Increases

- Comprehensive Health, Vision, and Dental Coverage

- 15 days Paid Time Off + 11 Paid Holidays

- Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!

- Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more

- Educational Assistance – Tuition Reimbursement up to $5,250

- Voluntary benefits including : Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage

- Health Savings Account (HSA) & Flexible Spending Account (FSA) options

An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.

Privacy Statement

The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here .