Customer Service Representative

JOB SUMMARY

We are seeking a Customer Service Representative to join the CCRRA team. The ideal candidate will be responsible for providing exceptional customer service support and the daily responsibilities outlined below.

RESPONSIBILITIES

Responsible for all daily aspects of Accounts Receivable

- Maintain A/R COG customer lists and accounts

- Maintain information in routing software

- Preparation of quarterly Recycling Services Billing and Reporting

- Assist A/R customers with requests/inquiries

- Reconcile Recycling Billing with Customer Service List (Monthly)

- Answering telephones

- Handling customer inquiries and complaints

- Meeting and greeting visitors

- Running errands

- Receive, investigate and resolve inquiries/complaints from customers, haulers, elected and appointed officials, and regarding COG programs.

- Attend Authority and municipal meetings as necessary.

- Assist with development of website material, brochures, guides and other education materials

- Assist with preparation of information for newsletters and other public announcements.

- Assist in the updates of collection routes and participation audits.

REQUIREMENTS

- Ability to cooperate with staff and the public

- Ability to maintain a professional manner when dealing with the public

- Ability to prepare letters, correspondence, memos, and other reports

- Ability to organize, prioritize, and carry out office and field work with minimal supervision

- Ability to maintain confidentiality of information

EDUCATION AND EXPERIENCE

- A high school diploma or GED equivalency is required

- Demonstrated experience in project management

- Enthusiasm for the environment and civic responsibility

- Proficient knowledge of Microsoft Office, data management and record keeping

- Database knowledge preferred

- A valid PA driver’s license

- Must be capable of attaining PA Professional Recycling Certification with three years of hire.

Job Type: Full-time

Pay: From $26.15 per hour

Benefits:

- 401(k)

- Dental insurance

- Flexible schedule

- Health insurance

- On-the-job training

- Paid time off

- Vision insurance

Ability to Commute:

- Bellefonte, PA 16823 (Preferred)

Work Location: In person