Customer Service Representative

Job Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities:

Managing utility accounts Water/Sewer

- Entering customer applications / Opening and closing customer accounts

- Assisting customers with billing concerns

- Entering customer payments

- Entering meter readings to bill customers monthly.

- Communicating with technicians and meter readers

- Reporting water quality concerns/outages

- Disconnect / Reconnect for non-payment.

Qualifications:

- Previous experience in customer service or a related field is preferred

- Strong interpersonal skills with the ability to build rapport with customers

- Ability to multitask and prioritize tasks effectively

- Excellent problem-solving skills and the ability to handle difficult situations with patience and professionalism

- Pay based on experience

Job Type: Full-time

Work Location: In person