Customer Service Representative (Entry-Level / Manufacturing Support)

Position Overview

We are seeking a detail-oriented Customer Service Representative to support our OEM customers, internal sales, and customer service team. This role supports order entry, customer communication, and coordination within a manufacturing environment.

This position is a desk-based role with structured daily responsibilities requiring regular use of email, phone systems, Microsoft Office, and internal ERP systems.

Key Responsibilities

- Enter customer orders into our ERP system (training provided)

- Communicate with customers and internal teams via Microsoft Outlook (email and calendar)

- Use Microsoft Excel for reporting and update internal information as needed

- Use Microsoft Word and similar tools for basic documentation

- Support the Sales team and Customer Service Lead with order-related activities

- Respond to routine customer inquiries regarding orders, pricing, and lead times

- Maintain accurate customer and order records

- Escalate questions or issues to appropriate team members when needed

Required Qualifications

- Comfortable working on a computer for most of the workday

- Working knowledge of Microsoft Outlook, Excel, and Word

- Ability to accurately enter and review data

- Clear written and verbal communication skills

- Attention to detail and organization

- Ability to follow established processes and workflows

- Ability to work effectively as part of a team

Preferred Qualifications (Not Required, but Strongly Valued)

- Previous customer service, administrative, or office support experience

- Experience with order entry, ERP systems, or databases

- Experience using CRM and workflow tools is a plus

- Ability to support customer communications, internal coordination, or light marketing-related activities as needed

Benefits & Work Environment

- Company-subsidized health insurance (eligible after 90 days)

- Dental, vision, STD, and LTD insurance options

- 401(k) with company match and PTO (eligible after one year)

- Paid holidays

- No nights or weekend work

- Full-time, on-site office position

- Family-owned, team-oriented work environment

How to Apply

Apply through Indeed with your resume. Qualified candidates will be contacted for next steps.

Equal Opportunity Employer: We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- On-the-job training

- Paid time off

Work Location: In person