Customer Service Rep / Inside Sales

Customer Success & Inside Sales Specialist

About the Role

We are seeking a proactive and personable Customer Success & Inside Sales Specialist to manage customer relationships, support order processing, and drive revenue growth. This role blends customer service excellence with inside sales, account development, and product support in a fast-paced, dynamic environment.

Key Responsibilities

- Manage and direct incoming phone calls, ensuring timely and professional responses

- Manage customer accounts, process orders, and maintain accurate records in ERP/CRM systems

- Respond to inquiries via phone, email, or chat regarding orders, products, and pricing

- Proactively follow up on quotes, promote new products, and identify upsell/cross-sell opportunities

- Reactivate dormant accounts and maintain strong customer relationships

- Track opportunities in CRM and assist in pipeline management

- Support margin review, pricing updates, and inventory lead time checks

- Collaborate with internal teams to resolve issues and improve customer experience

Qualifications

- Proven experience in customer service, inside sales, or account support

- Strong data entry and CRM experience

- Excellent verbal and written communication skills

- Comfortable managing inbound calls and making outbound calls to customers

- Detail-oriented with a proactive, problem-solving mindset

Why Join Us:

Be part of a team that values customer satisfaction, continuous improvement, and growth. This role offers opportunities to contribute to both customer success and business development.

Job Type: Full-time

Pay: $45,000.00-$55,000.00 per year

Benefits:

- Company pension

- Dental care

- Extended health care

- On-site parking

- Paid time off

- Profit sharing

- Vision care

Work Location: In person