Customer Service/Inside Sales

Job Title: Customer Service/Inside Sales

Location: Red Deer County

Enviro Containers and Recycling is a Canadian-based company specializing in environmentally responsible industrial packaging solutions. Founded in 2016 and headquartered in Innisfail, Alberta (with additional facilities, including in the Red Deer area), the company focuses on the circular economy by promoting reduce, reuse, and recycle principles for industrial containers.

Key Background and Services

Core Focus: Enviro Containers provides collection, reconditioning, recycling, and disposal services for industrial bulk containers, including Intermediate Bulk Containers (IBCs or totes), steel drums, and poly (plastic) drums.

Services Include:

- Collecting used or unused containers (regardless of condition).

- Reconditioning containers through thorough cleaning (e.g., hot water processes), testing, and rebottling where applicable to extend their lifecycle.

- Supplying new, reconditioned, and used containers to customers.

- Environmentally safe disposal and recycling for containers at the end of their usable life, diverting waste from landfills.

- Full logistics support, including transportation (federally licensed for handling industrial bulk containers).

- Commitment to Sustainability: The company emphasizes eco-friendly practices, helping industrial and agricultural clients reduce costs and carbon footprints while meeting environmental standards. They position themselves as leaders in setting industry benchmarks for responsible container management.

- Geographic Reach: Primarily serving provinces across Canada, including British Columbia, Alberta, Manitoba, Saskatchewan, and Ontario (with strategic facilities for nationwide coverage).

- Values: Safety, quality, and service form the foundation of the business. They aim to anticipate customer needs, exceed expectations, and provide cost-effective, high-quality solutions in the container industry.

Key Responsibilities

Customer Service

- Serve as the primary point of contact for customers via phone, email, and internal systems

- Respond to customer inquiries regarding services, pricing, scheduling, and account information

- Enter and manage service orders accurately in company systems

- Resolve customer concerns professionally and escalate issues when necessary

- Maintain strong relationships with customers through timely communication and follow-up

Inside Sales

- Support sales efforts by preparing quotes, service proposals, and pricing requests

- Follow up on leads, quotes, and existing accounts to identify additional service opportunities

- Upsell and cross-sell services where appropriate (container cleaning, pressure testing, recycling, etc.)

- Assist outside sales and operations teams with customer coordination and documentation

Administrative & Coordination Duties

- Coordinate service schedules with operations and dispatch teams

- Maintain accurate customer records, contracts, and service history

- Ensure compliance with company policies, safety requirements, and customer specifications

- Assist with invoicing support, documentation, and reporting as required

Qualifications & Skills

- High school diploma or equivalent (post-secondary education an asset)

- Previous experience in customer service, inside sales, or industrial services preferred

- Strong communication and interpersonal skills

- Excellent organizational skills and attention to detail

- Ability to multitask and prioritize in a fast-paced environment

- Proficient with Microsoft Office

- Professional phone manner and strong problem-solving skills

Working Conditions

- Office-based position with frequent interaction with operations and field personnel

- May involve occasional exposure to industrial terminology, safety documentation, and service coordination

- Standard business hours with potential for flexibility based on operational needs

What We Offer

- Competitive wages based on experience

- Benefits package (health, dental)

- Supportive team environment

- Opportunities for growth within a growing environmental services company

- On-the-job training in industry-specific services and systems

We ask that all interested candidates apply through Indeed. Only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $20.00-$25.00 per hour

Benefits:

- Dental care

- Disability insurance

- Extended health care

- Life insurance

- On-site parking

Work Location: In person