Inside Sales & Customer Support Representative

Inside Sales & Customer Support Representative

Atlas Utility Supply — Fort Worth, TX

About Atlas Utility Supply

Founded in 1961, Atlas Utility Supply has proudly served cities and communities across Texas and Oklahoma for over 60 years. From our headquarters in Fort Worth, we provide dependable water utility products and forward-thinking smart infrastructure solutions that help utilities operate more efficiently and sustainably.

We supply essential water system components—brass fittings, couplings, hydrants, valves, meter boxes, and industry-leading Badger water meters. As technology has advanced, so have we. With more than a decade of experience implementing Badger Meter AMI systems, our team has deployed over 150 cellular-based systems across the region, helping utilities reduce operational costs, increase revenue, and simplify system management.

Our offerings extend into Badger Meter's full BlueEdge smart water technology suite, delivering real-time insights into flow, pressure transients, leak detection, and water quality. We take pride in being a trusted and knowledgeable partner in building smarter, more resilient communities.

Position Overview

We are seeking a motivated Inside Sales & Customer Support Representative to join our team. This role is ideal for someone who enjoys building relationships, solving problems, and supporting customers in a technical, fast-paced environment.

You will work directly with utility departments, contractors, and field crews to provide product guidance, process orders, and ensure customers receive the right materials—accurately and on time. You will also support our outside sales team with quote preparation, order entry, and customer follow-up.

Key Responsibilities

- Assist customers via phone, email, and in-person with product questions, pricing, availability, and order placement

- Support six outside sales representatives with quote preparation, order entry, and customer follow-up

- Prepare and process sales orders, quotes, and bid requests with attention to accuracy and detail

- Review bids, quotes, and orders to ensure accurate processing and minimize errors

- Achieve and maintain a deep technical understanding of the product line, its capabilities, and its applicability to different customer applications

- Coordinate with the warehouse team to schedule pickups and deliveries

- Maintain up-to-date customer records and order histories in our internal systems

- Assist with inventory management and communicate with team members regarding customer specifications and project changes

- Assist with packing and shipping orders as needed

- Foster strong customer relationships through reliability, responsiveness, and a commitment to high-quality service

Education and Experience

- High school diploma or GED required; college education preferred

- Minimum 3 years of experience in the water utility industry required

- Experience in inside sales, customer service, or distribution (utility, plumbing, construction, or industrial supply preferred)

Qualifications

- Strong communication and relationship-building skills

- Comfortable working with computers, email, and order-entry systems

- Proficiency in Microsoft Office

- Ability to learn product details, technical concepts, and industry terminology

- Detail-oriented, organized, and able to manage multiple tasks at once

- A team player with a positive, solutions-focused attitude

Working Conditions

- Work is performed in an office environment with standard office equipment

- Must be able to lift up to 40 lbs.

- Prolonged periods of sitting, talking, and listening required

- Occasional warehouse assistance may be required

Why Join Atlas Utility Supply?

- Competitive pay

- Health Insurance

- Supplemental bonus pay

- Profit Sharing

- Paid time off and holidays

- Opportunities to grow within a long-standing, reputable company

- Supportive team culture and hands-on training

- The chance to work in an industry that directly impacts essential infrastructure and community wellbeing

How to Apply

If you're ready to help us support communities across Texas and Oklahoma while growing your career in a stable and evolving industry, please send your resume to: Sales@atlasutility.com

Pay: $50,000.00 - $65,000.00 per year

Benefits:

- Health insurance

- Paid time off

- Paid training

Work Location: In person