Customer Service Clerk

Description:

Customer Service Clerk

POSITION SUMMARY

We are looking for a Customer Relations Clerk that will be the liaison between our company and its existing and potential customers. The successful candidate will be able to accept ownership for effectively answering all customer questions, resolving customer issues and complaints, assisting in the procurement of materials by facilitating deals, and ensuring customers are being paid accordingly, while keeping customer satisfaction at the core of every decision and behavior. This position is customer focused, fast paced, and requires a general knowledge of or the ability to learn scrap metal grades, and scrap procurement software.

ABOUT HARMON SCRAP METAL

Here at Harmon Scrap Metal, we contribute to our environment by recycling on a large scale through the processing of scrap metal and we are growing by the day! Our mission is to empower people to recycle the past and impact the future. By staying disciplined in our core values, we have intentionally built a remarkable team and culture. Discipline, Trust, Alignment, Accountability, and Adaptability, are the backbone of our business. They guide our hiring process and daily operations; we are transparent and results-oriented in all we do.

PERFORMANCE OBJECTIVES

- Manage large amounts of inbound and outbound calls

- Respond to customer inquiries in a timely and accurate way, via phone, text, and email

- Follow communication “scripts” when handling different topics

- Effectively communicate pricing and specifications for many grades of metal commodities

- Build sustainable relationships and engage customers by taking the extra mile

- Assist in the procurement of metal by communicating with potential customers, gathering necessary information, and helping to facilitate sell agreements between both parties

- Facilitate payment to customers for material received on a weekly basis

- Keep records of key conversations in our CRM in a comprehensible way

- Attend educational seminars to improve knowledge and performance level

- Meet personal/team qualitative and quantitative targets

- Attend and participate in internal meetings and complete required training

- Performs other related duties as assigned by management

BENEFITS

- Robust Insurance Benefit Package

- Paid Holidays

- PTO Program

- Bonus Opportunities

- Professional Training & Development Opportunities

COMMITMENT TO DIVERSITY

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender, identity, national origin, veteran, or disability status.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to careers@harmonscrapmetal.com

Disclaimer: The sorting and processing of scrap metals involves using permanent magnets and electromagnets, creating magnetic fields, which can interfere with electronic medical devices like cardiac pacemakers and defibrillators.

Requirements:

KEY COMPETENCIES

- Previous experience in a customer support role

- Strong phone and verbal communication skills along with active listening

- Familiarity with CRM systems and practices

- Customer focus and adaptability to different personality types

- Ability to multi-task, set priorities and manage time effectively

- Strong computer skills and highly proficient in MS Office Suite, Windows, Google Suite

- Outstanding organization and administrative accountability

- Ability to think individually as well as collaboratively when approaching customer issues

EDUCATION & EXPERIENCE

- High school diploma or equivalent

- 1-year previous customer service experience, preferred

- Knowledge of HubSpot or similar CRM program preferred

- 1 year data entry experience, preferred

- 1 year sales experience, preferred

- Knowledge in scrap metal recycling, preferred

PHYSICAL REQUIREMENTS

- Ability to work standing or sitting for extended periods of time in an office environment

- Ability to occasionally move objects up to 25 pounds

- Ability to perform repetitive motions that may include the wrists, hands, and/or fingers