Customer Service Representative

Contexte et environnement TotalEnergies Marketing USA Location:

Linden, NJ (On-site; 1 day remote per week)

Marketing & Services

Are you passionate about delivering outstanding customer experiences? TotalEnergies Marketing USA is looking for a Customer Service Representative to join our team in Linden, NJ. This is an on-site role with the flexibility to work remotely one day per week.

- Associate’s degree or equivalent from a two-year college or technical school; or 3–6 years related experience/training; or equivalent combination of education and experience.

- SAP knowledge is a plus.

- Strong communication, problem-solving, and organizational skills.

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

- Ability to work on-site in Linden, NJ (with one remote day per week).

Profil du candidat

- Respond to customer inquiries via phone, email, and chat with empathy, patience, and professionalism.

- Document all customer interactions in our CRM system for transparency and accountability.

- Provide clear, accurate information about products, services, pricing, and order status.

- Process customer orders using SAP, verifying pricing, inventory, and delivery details.

- Maintain an order accuracy rate of 98% or higher.

- Resolve customer complaints within 24 hours whenever possible, taking ownership and following through to resolution.

- Collaborate with procurement, purchasing, warehouses, logistics, and sales teams to ensure smooth order fulfillment.

- Participate in team meetings and cross-functional projects.

- Monitor inventory levels and review pricing accuracy on purchase and sales orders.

- Utilize SAP, CRM platforms, Microsoft Office, and ticketing systems at an intermediate level or higher.

Informations supplémentaires

Candidates must be local to Linden, NJ. We are not offering sponsorship for this position.