Customer Service Billing Clerk

CUSTOMER SERVICE BILLING CLERK

Duties Include:

Reporting to the Supervisor in Customer Service, this position is responsible for providing service to the general public regarding billing inquiries, payments, routine credit arrangements, and other customer service-related matters. This position is responsible for preparing daily deposits, balancing and posting payments to accounts, and preparing a variety of service orders. The candidate will also be required to complete the billing process, review readings and consumption for accuracy, calculate and verify bills against historical records for any discrepancies, and print and post bills as required. The ability to effectively deal with customer complaints in a professional and courteous manner is essential for this position.

We are seeking a highly detail-oriented individual who will excel in a fast-paced environment, possess excellent communication and interpersonal skills, as well as the ability to multitask. The ideal candidate must have a desire to provide exceptional customer service and be able to work both independently and as part of a dynamic team. We are accepting applications from candidates who have previous customer service experience, preferably in a utility environment, and have proven problem-solving skills.

Minimum Qualifications Include:

- Post-Secondary education in Social Sciences, Business Administration, or in a related discipline, and have five (5) years’ experience in a customer service-related position.

- Candidate will have the ability/aptitude to perform mathematical calculations and demonstrate knowledge of Microsoft Office applications.

- Capability to work under a pre-determined billing schedule and meet deadlines.

- Requires initiative to carry out the work assigned with a minimum supervision.

- Excellent communication skills in both English (spoken and written)/French (spoken), combined with excellent interpersonal and organizational skills.

- Must maintain a valid Ontario class “G” driver’s license with a clean driving abstract.

What we have to offer:

- This role offers a progression in pay starting from $28.50- $35.62/hour. The starting rate for new hires will be based on their qualifications and the terms outlined in the collective agreement.

- OMERS pension.

- Share Purchase Plan with company-paid 10% top-up.

- Comprehensive benefits package and paid time off.

- Health and wellness reimbursement policy

- Opportunities for education reimbursement, professional development, and growth within the company.

Cornwall Electric is offering this permanent part-time (up to 37.5 hours/week) opportunity. If you are seeking a rewarding career, an opportunity to work both independently and as part of a collaborative and dynamic team, with an attractive compensation package and more, we encourage you to apply!

Submit your cover letter and resume through the Career Opportunities page at www.cornwallelectric.com by October 19, 2025.

We thank all respondents; however, due to volume, we will only contact those selected for an interview.

Cornwall Electric, together with FortisOntario, is committed to nurturing a positive, professional, and equal opportunity workforce. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are equipped to accommodate individual needs identified to us throughout our hiring process.